Help Desk Support Technician

Jobs via Dice; Essex (MD); Remote; USD 55,000 - 65,000; Full time

Job summary

A leading company seeks a Help Desk Support Technician for a remote opportunity in Maryland. The role involves troubleshooting, software installation, and customer support in a technology-focused environment. Candidates should demonstrate effective communication and problem-solving skills, along with experience in a call center. The position demands good customer service and technical expertise to assist with hardware and software issues.

Benefits

Equal opportunity employer

Long-standing industry presence

Qualifications

• At least one year of experience in an inbound call center environment.
• Two years of experience in PC installation, configuration, and troubleshooting.
• A+ and Network+ certifications preferred.

Responsibilities

• Communicates with customers and resolves routine issues.
• Installs and configures applications and software packages.
• Creates and manages tickets for technology support.

Skills

Remote troubleshooting

Technical assistance

Customer service

Problem-solving

Effective communication

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Trigyn's direct client in Maryland has a contract assignment for Help Desk Support Technician (REMOTE).

NOTE:

• Selected candidate will need to go to the office onsite for Fingerprinting/background check and after that Initial Training is held on-site for one to two weeks.
• Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.
  
  

Roles and Responsibilities:

• Communicates with all levels of customers
• Installs and configures applications and other supported software packages
• Performs basic troubleshooting and triage of computers via remote computer access and phone
• Resolves routine issues and problems related to hardware and software
• Creates tickets for all problems called into the Technology Helpdesk
• Quickly escalates issues and problems that are not resolvable as necessary
• Assists clients with resolving device related issues via telephone support
• Helps determine technical needs of supported systems
• Participates as team member on projects
• Records activities in the service desk software system
• Updates/Creates internal supported system documentation
• Communicate technical issues, risks, and approaches to clients
• Performs other duties as assigned.
  
  

Required Skills:

• Possession of a high school diploma or an appropriate equivalent, plus at least one year+ of experience in an INBOUND CALL CENTER environment
• Two+ years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
• Experience with remote troubleshooting
  
  

Desired Skills:

• Possession of A+ (Remote Technician) and Network+ certification is preferred
• Knowledge of computer operations and support
• Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
• Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
• Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
• Skill in establishing and maintaining effective working relationships
• Skill in effectively prioritizing assignments and tasks
• Skill in communicating clearly and effectively
• Ability to provide consistent quality customer service
• Ability to deescalate customers
• Ability to maintain confidential information.
  
  

For Immediate Response send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

Referrals increase your chances of interviewing at Jobs via Dice by 2x

Get notified about new Help Desk Support Technician jobs in Essex, MD.

Linthicum, MD $55,000.00-$65,000.00 3 months ago

Linthicum Heights, MD $55,000.00-$65,000.00 2 months ago

Fort Meade, MD $60,000.00-$70,000.00 3 months ago

Annapolis Junction, MD $146,000.00-$234,000.00 2 weeks ago

Annapolis Junction, MD $39.95-$54.05 1 week ago

Columbia, MD $52,200.00-$99,900.00 3 months ago

Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph

Annapolis Junction, MD $28.93-$34.83 1 week ago

Electronic Meeting Technographer / Helpdesk II Support

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

Nursing Support Tech, Mother Baby - Day/Night Rotation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.