Help Desk Support Technician

Jobs via Dice

Essex (MD)

Remote

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Equal opportunity employer

Long-standing industry presence

Job summary

A leading company seeks a Help Desk Support Technician for a remote opportunity in Maryland. The role involves troubleshooting, software installation, and customer support in a technology-focused environment. Candidates should demonstrate effective communication and problem-solving skills, along with experience in a call center. The position demands good customer service and technical expertise to assist with hardware and software issues.

Qualifications

At least one year of experience in an inbound call center environment.
Two years of experience in PC installation, configuration, and troubleshooting.
A+ and Network+ certifications preferred.

Responsibilities

Communicates with customers and resolves routine issues.
Installs and configures applications and software packages.
Creates and manages tickets for technology support.

Skills

Remote troubleshooting

Technical assistance

Customer service

Problem-solving

Effective communication

Education

High school diploma or equivalent

Tools

Ticketing systems

Job description

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Trigyn's direct client in Maryland has a contract assignment for Help Desk Support Technician (REMOTE).

NOTE:

Selected candidate will need to go to the office onsite for Fingerprinting/background check and after that Initial Training is held on-site for one to two weeks.
Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.

Roles and Responsibilities:

Communicates with all levels of customers
Installs and configures applications and other supported software packages
Performs basic troubleshooting and triage of computers via remote computer access and phone
Resolves routine issues and problems related to hardware and software
Creates tickets for all problems called into the Technology Helpdesk
Quickly escalates issues and problems that are not resolvable as necessary
Assists clients with resolving device related issues via telephone support
Helps determine technical needs of supported systems
Participates as team member on projects
Records activities in the service desk software system
Updates/Creates internal supported system documentation
Communicate technical issues, risks, and approaches to clients
Performs other duties as assigned.

Required Skills:

Possession of a high school diploma or an appropriate equivalent, plus at least one year+ of experience in an INBOUND CALL CENTER environment
Two+ years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.
Experience with remote troubleshooting

Desired Skills:

Possession of A+ (Remote Technician) and Network+ certification is preferred
Knowledge of computer operations and support
Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment
Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components
Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities
Skill in establishing and maintaining effective working relationships
Skill in effectively prioritizing assignments and tasks
Skill in communicating clearly and effectively
Ability to provide consistent quality customer service
Ability to deescalate customers
Ability to maintain confidential information.

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TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

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