IT Desktop Support Technician

Jobs via Dice; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A local enterprise company in Grand Rapids is seeking entry-level Desktop Support associates to join their IT team. This role allows candidates with minimal experience to grow their skills in IT support within a thriving company. Responsibilities include troubleshooting hardware and software issues, managing IT incidents, and maintaining customer service standards while working on a contract to hire basis.

Benefits

Medical, dental, and vision from day one

401(k) plan with pre-tax and Roth options

Life insurance and AD&D

Disability insurance

HSA

PTO, vacation, sick leave

Transportation benefits

Employee assistance program

Qualifications

• IT degree or internship experience preferred.
• Previous Helpdesk/Desktop Support experience is desired.
• CompTIA certifications are a plus.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Swap out laptops/desktops and deploy Windows 10/11.
• Assist users with logged IT-related incidents.

Skills

Helpdesk experience

Desktop Support experience

PC Technician experience

Education

IT degree or equivalent experience

CompTIA certifications

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!

Are you interested in gaining an opportunity with an organization that could propel your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. It is also suitable for any level of IT support individual.

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company. It also offers a chance to grow skills within IT Support and advance careers within IT. They are currently looking for individuals eager to grow within their company.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable for this role. This will be a first-shift opportunity on a Contract to Hire basis.

Main Duties and Responsibilities:

• Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and various software applications
• Swap out laptops/desktops and deploy Windows 10/11
• Re-image Windows 11 onto machines from Windows 10
• Assist users with logged IT-related incidents
• Take ownership of issues by analyzing problems and implementing fixes, escalating when necessary
• Accurately record, update, and document requests using the IT service desk system
• Install and configure new IT equipment
• Resolve incidents and upgrade software and hardware
• Resolve issues with printers, copiers, and scanners
• Maintain high customer service standards

If you're interested and capable of fulfilling these duties, please apply. We are looking to set up interviews as early as next week. CompTIA certifications are desirable.

Benefits include medical, dental, and vision from day one. If interested, send your updated resume and contact info to: [e-mail]

Pay and Benefits:

The pay range is $16.00 - $22.00/hr, negotiable based on experience.

Workplace Type: Fully onsite in Grand Rapids, MI.

Additional benefits include:

• Medical, dental, & vision
• Critical illness, accident, hospital coverage
• 401(k) plan with pre-tax and Roth options
• Life insurance and AD&D
• Disability insurance
• HSA
• Transportation benefits
• Employee assistance program
• PTO, vacation, sick leave

Application deadline is June 18, 2025.

About TEKsystems: We are a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We help accelerate business transformation through strategy, design, and operations. TEKsystems is an Allegis Group company.

We are an equal opportunity employer.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Software Development