MSP L2 Remote Desktop Support Technician

Ledgent Technology; Oxnard (CA); Remote; USD 65,000; Full time

Job summary

A leading technology company is seeking a Remote Tier 2 Helpdesk Support Technician experienced in MSP environments. This role involves troubleshooting network components and ensuring effective resolution of escalated tickets. Ideal candidates have strong documentation skills and relevant certifications, potentially earning up to $65k annually.

Qualifications

• 3 - 5 years of Remote Desktop Experience with an MSP.
• 1+ year experience as an escalation technician.
• Strong documentation skills and exceptional client service.

Responsibilities

• Maintain 6-8 TPD Closure Rate with Service Desk Team KPIs.
• Effective resolution of escalation tickets.
• Troubleshoot server, switches, wireless, firewalls, and network components.

Skills

Remote Desktop Experience

Root Cause Analysis

Troubleshooting

Documentation

Exceptional Client Service

Education

COMPTIA A+

Network+

Tools

RMM Tools

ConnectWise

Datto

Huntress

Job description

I am reaching out today because we are looking to hire a Remote Tier 2 Helpdesk Support Technician with MSP support experience. I was wondering if you or someone you know is in the market for a new opportunity.

Here is a brief summary of the Job Description:

Location: 100% Remote

3 - 5 years of Remote Desktop Experience with an MSP and 1+ year experience as an escalation technician

Salary: $65k per year

• Understanding of Service Desk Team KPIs; Maintain 6-8 TPD Closure Rate
• Effective resolution of escalation tickets - Root Cause Analysis
• Advanced knowledge of basic network (firewall) infrastructure - Sonicwall, Fortigate
• Troubleshoot Server, Switches, wireless, firewalls, and Network infrastructure components.
• Good Knowledge of RMM tools - Datto and Huntress
• Familiar with ConnectWise, RMM
• Windows 10 / 11, Office 365, COMPTIA A+, and Network+ Certifications - strongly preferred
• Strong documentation skills and providing exceptional service to clients

If interested in this great opportunity, please send your resume and a good contact number. I look forward to hearing from you.

Best regards,

Desired Skills and Experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.

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