IT Desktop Support Technician

Davita Inc.; Whitehall (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in IT services is looking for Desktop Support candidates in Whitehall, MI. This role offers an exciting opportunity for career growth in IT, ideal for those with some experience and IT degrees or certifications. Benefits include medical, dental, vision from day one, 401(k), and professional development.

Benefits

Medical, Dental, and Vision benefits from Day One

401(k)

Life insurance

Disability

HSA

Transportation benefits

PTO

Qualifications

• Helpdesk, Desktop Support, or PC Technician experience preferred.
• CompTIA certifications desirable.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Deploy Windows 10/11 and re-image systems.
• Assist users with IT-related inquiries and issues.

Skills

Customer Service

Problem Solving

Technical Support

Education

IT degree or relevant certifications

Job description

*Are you interested in gaining an opportunity with an organization that could advance your IT career from a small amount of experience to wherever your IT career goals align? This opportunity would allow someone to transfer an internship or an IT degree into a lifelong career in IT. It is also suitable for any level of IT support individual.*

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company and to grow their skills within IT Support, with potential career advancement.

Previous Helpdesk, Desktop Support, or PC Technician experience is preferred. IT certifications are desirable. This is a first shift Contract to Hire position.

Pay and Benefits

The pay range is $19.00 - $24.00/hr, negotiable based on experience.

Workplace Type

This is a fully onsite position in Whitehall, MI.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with IT-related incidents.
5. Take ownership of issues, analyze problems, and implement fixes, escalating where necessary.
6. Record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve issues with printers, copiers, and scanners.
10. Maintain high levels of customer service.

Please apply if you're interested and capable of performing these duties. We aim to set up interviews as early as next week.

CompTIA certifications are desirable.

Additional Benefits

Medical, Dental, and Vision benefits from Day One, among other benefits like 401(k), life insurance, disability, HSA, transportation benefits, and PTO.

This position is expected to close on June 18, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally, including many Fortune 500 companies.

We are an equal opportunity employer, considering all applications without regard to protected characteristics.