IT Desktop Support Technician

Davita Inc.; Grand Rapids (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks multiple candidates for their Desktop Support team in Grand Rapids. This role offers an excellent opportunity for individuals to develop their IT careers, requiring skills in diagnosing hardware/software issues and a commitment to excellent customer service. Full benefits are available from day one, with a pay range of $16 - $22 per hour based on experience, and the chance for career advancement.

Benefits

Medical, Dental, and Vision

401(k) Retirement Plan

Life Insurance

Disability insurance

PTO, Vacation, Sick Leave

Transportation benefits

Employee Assistance Program

Qualifications

• Previous Helpdesk or Desktop Support experience preferred.
• IT certifications like CompTIA are desirable.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Install and configure new IT equipment.
• Provide high-quality customer service.

Skills

Customer Service

Problem Solving

Technical Support

Education

IT Degree

Job description

*Are you interested in gaining an opportunity with an organization that could propel your IT career from a small amount of experience to your desired career goals? This opportunity allows someone to transfer an internship or an IT degree into a lifelong career in IT. It is also suitable for any level of IT support individual.*

One of TEKsystems' clients is looking for multiple qualified candidates to support their IT department's Desktop Support team.

This is a great opportunity for someone to get their foot in the door with a local enterprise company and to grow their skills within IT Support, with potential career advancement within IT.

Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable. This will be a first shift opportunity on a Contract to Hire basis.

Main Duties and Responsibilities:

1. Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
2. Swap out laptops/desktops and deploy Windows 10/11.
3. Re-image Windows 11 onto machines from Windows 10.
4. Assist users with logged IT incidents.
5. Take ownership of issues, analyze problems, and implement fixes to restore service, escalating when necessary.
6. Record, update, and document requests using the IT service desk system.
7. Install and configure new IT equipment.
8. Resolve incidents and upgrade software and hardware.
9. Resolve incidents with printers, copiers, and scanners.
10. Maintain high-quality customer service.

Please apply if you're interested and capable of performing these duties. We are setting up interviews as early as next week.

CompTIA Certifications are desirable.

Benefits offered from Day One include Medical, Dental, and Vision.

If interested, send your updated resume and contact information to: [e-mail].

Pay and Benefits:

The pay range is $16.00 - $22.00/hr, negotiable based on experience.

Workplace Type:

This is a fully onsite position in Grand Rapids, MI.

Additional Benefits:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan
• Life Insurance
• Disability insurance
• HSA
• Transportation benefits
• Employee Assistance Program
• PTO, Vacation, Sick Leave

Application Deadline:

June 18, 2025

About TEKsystems: We are a leading provider of business and technology services, working with over 6,000 customers including 80% of the Fortune 500. We help accelerate business transformation through strategy, design, execution, and operations.

We are an equal opportunity employer and consider all applications without regard to protected characteristics.