IT Desktop Support Specialist — Windows & Devices

Fortune Brands Innovations, Inc.; Brookings (SD); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Health plans

401(k) plan

Product discounts

Flexible time off

Job summary

Fortune Brands Innovations, Inc. in Brookings, SD, is seeking an IT Technical Support Agent to deliver desktop and infrastructure support, troubleshoot hardware and software, and assist end users with level 2 issues. You will document issues, create knowledge articles, and collaborate with vendors and the MSP team.

The role requires an Associate's degree in IT/IS, 2+ years in service desk and desktop support, and strong customer service skills. On-site work with competitive pay and benefits.

Qualifications

• Associates degree in IT/IS or related discipline.
• 2+ years in service desk support and desktop support.
• 2+ years IT desktop and device problem solving.
• 2+ years customer service experience.

Responsibilities

• Resolve IT service desk tickets in a timely manner and document issues.
• Provide desktop support and device troubleshooting for on-site and remote users.
• Assist with IT desktop deployments and imaging activities.

Skills

Windows desktops

Active Directory

ServiceNow

ITIL

Troubleshooting

Education

Associate's degree in IT/IS

Tools

Printer devices

Barcode scanners

Job description

Fortune Brands Innovations, Inc. in Brookings, SD, is seeking an IT Technical Support Agent to deliver desktop and infrastructure support, troubleshoot hardware and software, and assist end users with level 2 issues. You will document issues, create knowledge articles, and collaborate with vendors and the MSP team.

The role requires an Associate's degree in IT/IS, 2+ years in service desk and desktop support, and strong customer service skills. On-site work with competitive pay and benefits.