IT Desktop Support Specialist - End-User & AV Support

Komatsu; Milwaukee (WI); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plans

Employee time off

Job summary

Komatsu is seeking an IT Desktop Support Technician at our Milwaukee location. This entry-level role provides technical support for end-user hardware, software, and A/V conference room technologies while ensuring top-notch customer service.

Responsibilities include troubleshooting devices, executing endpoint deployments, and maintaining conference AV systems. Applicants should have technical support experience and a relevant educational background.

The role offers competitive benefits including health insurance and a commitment to diversity and inclusion.

Qualifications

• Two or more years of experience in IT support or help desk.
• Relevant certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician.
• Strong time management and troubleshooting skills.

Responsibilities

• Provide on-site and remote technical support for end-user devices.
• Troubleshoot hardware, software, and connectivity issues.
• Maintain documentation of incidents and service requests.

Skills

Technical support for hardware and software

Troubleshooting connectivity issues

Endpoint deployment and imaging

Programming languages familiarity

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in IT

Tools

Intune

SCCM

Microsoft Office Suite

Job description

Komatsu is seeking an IT Desktop Support Technician at our Milwaukee location. This entry-level role provides technical support for end-user hardware, software, and A/V conference room technologies while ensuring top-notch customer service.

Responsibilities include troubleshooting devices, executing endpoint deployments, and maintaining conference AV systems. Applicants should have technical support experience and a relevant educational background.

The role offers competitive benefits including health insurance and a commitment to diversity and inclusion.