IT Desktop Support Technician

Komatsu; Milwaukee (WI); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plans

Employee time off

Job summary

Komatsu is seeking an IT Desktop Support Technician at our Milwaukee location. This entry-level role provides technical support for end-user hardware, software, and A/V conference room technologies while ensuring top-notch customer service.

Responsibilities include troubleshooting devices, executing endpoint deployments, and maintaining conference AV systems. Applicants should have technical support experience and a relevant educational background.

The role offers competitive benefits including health insurance and a commitment to diversity and inclusion.

Qualifications

• Two or more years of experience in IT support or help desk.
• Relevant certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician.
• Strong time management and troubleshooting skills.

Responsibilities

• Provide on-site and remote technical support for end-user devices.
• Troubleshoot hardware, software, and connectivity issues.
• Maintain documentation of incidents and service requests.

Skills

Technical support for hardware and software

Troubleshooting connectivity issues

Endpoint deployment and imaging

Programming languages familiarity

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in IT

Tools

Intune

SCCM

Microsoft Office Suite

Job description

IT Desktop Support Technician

Job Overview

We have an immediate opportunity for an IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides technical support for end‑user hardware, software, and A/V conference room technologies. The role involves hands‑on troubleshooting, system deployment, and cross‑functional collaboration to ensure effective and timely support while delivering the highest level of customer service. This entry‑level role is perfect for individuals eager to grow their IT skills while supporting a dynamic and collaborative environment.

Key Job Responsibilities

• Provide on‑site and remote technical support for end‑user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
• Troubleshoot hardware, software, and connectivity issues for end users, escalating as needed to senior technicians or analysts to ensure timely resolution.
• Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
• Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
• Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
• Support VIP users and executive staff with a high degree of professionalism.
• Escalate complex issues to senior support staff or system administrators as needed.
• Support IT team with system rollouts, upgrades, and routine maintenance tasks.
• Ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Qualifications and Requirements

Required Skills

• Education & Experience: High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred). Two or more years of experience in IT support, help desk, or related technical role. Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
• Travel requirements: Ability to travel to other Komatsu locations as needed; up to 10%.

Preferred Skills

• Basic knowledge of Windows 11 and MacOS client operating system environments.
• Familiarity with Microsoft Office Suite, Office 365, and common business applications.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Strong time management, problem solving, troubleshooting and multi‑tasking ability.
• Experience in a production or manufacturing environment.

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $55,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401(k) and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits.
• Life insurance.
• Employee learning and development programs.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.