IT Desktop Support Technician

Milwaukee Succeeds; Milwaukee, Northern (WI, KY); Hybrid; USD 50,000 - 61,000; Full time

Benefits offered by this job

401k and/or employee savings programs

Vacation and designated holidays

Employee and family assistance

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu in Milwaukee seeks an IT Desktop Support Technician to provide on-site user support for desktops, laptops, and conference room AV equipment, including imaging, deployments, and incident management. You will work with Intune and SCCM for deployments, assist with Teams/Zoom setups, and help VIP users, with opportunity to grow in a collaborative manufacturing environment.

The role offers on-site work with regular business hours and a chance to develop IT skills within a global manufacturing

Qualifications

• High school diploma or equivalent; Associate/Bachelor in IT preferred.
• Two+ years IT support or help desk experience.
• CompTIA A+, Microsoft CDST or similar certifications are a plus.

Responsibilities

• Provide on-site and remote technical support for end-user devices and conference room tech.
• Troubleshoot hardware, software, and connectivity issues and escalate when needed.
• Deploy endpoints using Intune/SCCM and assist with patching and software installs.
• Document incidents and service requests; maintain desktops, laptops, and related equipment.
• Maintain and support conference room AV systems for meetings and video conferencing.
• Assist VIP users and executives with professionalism; escalate complex issues as needed.
• Support system rollouts, upgrades, and routine maintenance tasks.
• Ensure endpoint security and compliance with corporate standards.

Skills

IT support experience

Certifications

Education

High school diploma

Associate/Bachelor in IT preferred

Tools

Intune

SCCM

Teams

Zoom

Webex

Job description

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Requisition ID: 36075

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

We have an immediate opportunity for an IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands-on troubleshooting, system deployment, and cross-functional collaboration to ensure effective and timely support while delivering the highest level of customer service. This entry-level role is perfect for individuals eager to grow their IT skills while supporting a dynamic and collaborative environment.

Key Job Responsibilities

• Provide on-site and remote technical support for end-user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
• Troubleshoot hardware, software, and connectivity issues for end users, escalating as needed to senior technicians or analysts to ensure timely resolution.
• Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
• Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
• Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
• Support VIP users and executive staff with a high degree of professionalism.
• Escalate complex issues to senior support staff or system administrators as needed.
• Support IT team with system rollouts, upgrades, and routine maintenance tasks.
• Ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Qualifications/Requirements

Required Skills

• Education & Experience:
  • High school diploma or equivalent (Associate's or Bachelor's degree in IT or related field preferred).
  • Two+ years of experience in IT support, help desk, or related technical role.
  • Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
• Ability to travel to other Komatsu locations as needed; up to 10%.

Preferred Skills

• Basic knowledge of Windows 11 and MacOS client operating system environments.
• Familiarity with Microsoft Office Suite, Office 365, and common business applications.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Strong time management, problem solving, troubleshooting and multi-tasking ability.
• Experience in a production or manufacturing environment

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $55,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affimative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.