IT Desktop Support Technician

Komatsu America Corp.; Milwaukee (WI); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

401k

Vacation and holidays

Employee assistance programs

Disability benefits

Life insurance

Learning and development programs

Job summary

Komatsu America Corp. seeks an IT Desktop Support Technician for our Milwaukee site. You'll provide on-site end-user and conference room tech support, deploy endpoints, and troubleshoot devices, software, and connectivity with a strong focus on customer service.

You will assist with AV systems, Teams/Zoom/Webex meetings, and support VIP users. Travel to other Komatsu locations may be required; an entry-level, growth-focused role in a collaborative environment.

Qualifications

• High school diploma or equivalent; IT degree preferred.
• Two+ years in IT support or help desk.
• Certs (CompTIA A+, MCDST) are a plus.
• Willing to travel up to 10%.

Responsibilities

• Provide on-site and remote support for end-user devices and workplace tech.
• Troubleshoot hardware, software, and connectivity; escalate when needed.
• Deploy endpoints and imaging using Intune, SCCM; assist with patches.
• Document incidents and service requests; maintain devices and equipment.
• Support and maintain conference room AV systems and video conferencing.
• Support VIP users and executives; escalate complex issues.
• Assist IT with rollouts, upgrades, and routine maintenance.
• Ensure endpoint security and patching compliance.

Skills

End-user support

Troubleshooting

Documentation

A/V conference room tech

On-site and remote support

Strong communication

Travel up to 10%

Education

High school diploma

Associate/Bachelor's in IT preferred

CompTIA A+ or MCDST preferred

Tools

Intune

SCCM

Job description

Requisition ID: 36075

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

We have an immediate opportunity for an IT Desktop Support Technician to work at our South Harbor, Milwaukee location. This role provides technical support for end-user hardware, software, and A/V conference room technologies. The role involves hands‑on troubleshooting, system deployment, and cross‑functional collaboration to ensure effective and timely support while delivering the highest level of customer service. This entry‑level role is perfect for individuals eager to grow their IT skills while supporting a dynamic and collaborative environment.

Key Job Responsibilities

• Provide on‑site and remote technical support for end‑user devices and workplace technologies (including PCs, laptops, tablets, mobile devices, RF guns, printers, and conference room equipment).
• Troubleshoot hardware, software, and connectivity issues for end users, escalating as needed to senior technicians or analysts to ensure timely resolution.
• Execute endpoint deployment and imaging tasks using standardized tools (Intune, SCCM, etc.) and participate in patch validation and software installation under defined procedures.
• Maintain accurate documentation and timely completion of incidents and service requests to repair, deploy, configure, and maintain desktops, laptops, and other IT related equipment.
• Support and maintain conference room AV systems, including setup and live support for onsite meetings and video conferencing (Teams, Zoom, Webex).
• Support VIP users and executive staff with a high degree of professionalism.
• Escalate complex issues to senior support staff or system administrators as needed.
• Support IT team with system rollouts, upgrades, and routine maintenance tasks.
• Ensure endpoint compliance with corporate standards, security tools, and patching requirements to maintain environment health and security posture.

Qualifications/Requirements

Required Skills

• Education & Experience:
  • High school diploma or equivalent (Associate’s or Bachelor’s degree in IT or related field preferred).
  • Two+ years of experience in IT support, help desk, or related technical role.
  • Relevant certifications (CompTIA A+, Microsoft Certified Desktop Support Technician, etc.) are a plus.
• Ability to travel to other Komatsu locations as needed; up to 10%.

Preferred Skills

• Basic knowledge of Windows 11 and MacOS client operating system environments.
• Familiarity with Microsoft Office Suite, Office 365, and common business applications.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Strong time management, problem solving, troubleshooting and multi‑tasking ability.
• Experience in a production or manufacturing environment

Additional Information

Hiring Range

At Komatsu, your base pay is one part of your total compensation package. This role pays $55,000. The actual offer will consider a wide range of factors, including experience and location.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well‑being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disabledbenefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for our customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com .

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Aff…