IT Desktop Support Specialist

University of Bridgeport; Bridgeport (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

The University of Bridgeport seeks a dynamic Desktop Support Specialist to provide expert technical support for faculty, staff, and students on its Bridgeport campus. This role involves troubleshooting, training, and maintaining IT assets to ensure efficient operations. The ideal candidate will have a strong commitment to customer service and the ability to adapt in a fast-paced environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401k employer match

Life insurance

Tuition benefits

PTO and other leave benefits

Qualifications

• At least 2 years of troubleshooting experience with Windows PCs/laptops.
• Ability to work independently and as part of a team.

Responsibilities

• Provide expert support to users experiencing technology issues.
• Document incidents in the management system (Dynamics 365).
• Educate users on technology best practices through educational sessions.

Skills

Customer Service

Communication

Organizational Skills

Technical Support

Education

Bachelor’s degree in computer science

Tools

Windows 10/11

Mac OS 14

Active Directory

Office 365

Microsoft Intune

Adobe Acrobat

Job description

Job Details

Job Location

Bridgeport, CT - Bridgeport, CT

Description

The mission of The University of Bridgeport is to promote academic excellence, personal responsibility, and commitment to service. Distinctive curricula in an international, culturally diverse supportive learning environment prepare graduates for life and leadership in an increasingly interconnected world.

Position Description Summary/Purpose

The University of Bridgeport is seeking a dynamic, customer service-oriented Desktop Support Specialist based on its Bridgeport, CT campus. Reporting to the Campus & User Technology Services Manager, this role supports faculty, staff, and students using PCs, mobile devices, and telephone systems, ensuring prompt and professional incident resolution following established protocols.

Essential Job Functions

• Provide expert support to users experiencing technology issues.
• Offer technical, operational, and training support remotely, via phone, or on-site for hardware and software.
• Identify, research, and resolve technical problems; perform hardware diagnostics and coordinate repairs.
• Maintain IT asset inventory and lifecycle management.
• Support, monitor, troubleshoot hardware/software issues, and perform backups as needed.
• Document incidents in the management system (Dynamics 365).
• Create documentation for team use and user training.
• Educate users on technology best practices through educational sessions.
• Occasional travel to other campuses and after-hours support may be required.
• Ability to lift 40 pounds and pull a cart.
• Image and deploy computers for new hires and upgrades.
• Adhere to safety practices in all work activities.

Other Functions

• Perform related work as needed.
• Engage in professional development to stay current with trends.
• Assist other departments to foster team collaboration.

Qualifications

Knowledge, Ability, and Skills:

• Commitment to diversity, equity, and inclusion.
• Proficiency with Windows 10/11, Mac OS 14, Active Directory, Office 365, Teams, Adobe Acrobat, Microsoft Intune.
• Understanding of basic networking, hardware, and peripheral configuration.
• Effective communication skills for non-technical audiences.
• Strong organizational and follow-up skills with attention to detail.
• Ability to work independently and as part of a team.
• Availability onsite Monday – Friday 8:30 AM to 5 PM, with some weekends.
• High energy and adaptability in a changing environment.

Minimum Qualifications

• Bachelor’s degree in computer science or related field.
• At least 2 years of troubleshooting experience with Windows PCs/laptops; Mac experience is a plus but not required.

Physical and Mental Requirements

Work Environment and Physical Activities are typical for this role, including lifting up to 50 pounds, standing, walking, sitting, and using hands for handling equipment. Vision requirements include close, distance, color, peripheral, and depth perception. Some travel and after-hours work may be necessary.

Benefits

• Medical, Dental, Vision, Pet Insurance
• 401k employer match
• Life insurance for employees and dependents
• Tuition benefits for employees and family
• PTO and other leave benefits

This description is a general guide and subject to change. The University of Bridgeport is an equal opportunity employer, committed to diversity and inclusion in the workplace.