Desktop Support Specialist (Lansweeper / Remote Desktop / Active Directory / Window 11)

Trigyn Technologies Limited.; City of Albany (NY); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Desktop Support Specialist in Albany, NY. The role involves responding to service requests, providing technical support, and managing hardware/software installations. Ideal candidates should have extensive experience in IT support and troubleshooting.

Qualifications

• 36 months experience managing support requests on a level 2 help desk.
• 36 months experience resolving hardware and software issues.

Responsibilities

• Respond to all service requests and document user requests.
• Provide level 2 technical support to over 4000 staff.
• Installation of desktop hardware and individual software packages.

Skills

Lansweeper

Active Directory

Remote Desktop

Windows 11

ITSM

VMware vSphere

Job description

Job Details: Desktop Support Specialist (Lansweeper / Remote Desktop / Active Directory / Window 11)

Position Id: J0525-0058

Job Type: over 1 year (contract)

Country: United States

Location: Albany, NY

Pay Rate: Open

Job Description:

Trigyn's direct government client has an immediate need for Desktop Support Specialist in Albany, NY.

Description:
Desktop support position that will respond to all service requests and document the details of a user request or issue.

Duties include, but not limited to the following:
• Respond to all service requests.
• Use of Lansweeper, ITSM, and remote desktop to provide level 2 technical support to over 4000 staff, monitoring work queues, opening, updating and closing ITSM incidents.
• Document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
• Acts as a single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
• Installation of desktop hardware/ peripherals and printers.
• Candidate may be expected to lift equipment that may weigh up to 50 lbs. and be required to run cables under desks and other furniture.
• Installation of individual software packages, as needed for all users.

Mandatory Qualification:
• Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
• Candidate is able to work independently, without assistance.

• 36 months experience managing support requests on a level 2 help desk and End user-oriented support
• 36 months experience resolving hardware and software issues and troubleshooting Window 11 or OS.
• 36 months experience with the installation and support of O365 and Outlook in an enterprise environment.
• 36 months experience using Lansweeper, Remote desktop and Active Directory, all three are required.
• 36 months experience using ITSM service desks.
• 36 months experience configuring and installing windows-based hardware, software, peripherals, network printers and thin clients.
• 36 months experience imaging computers and ability to lift & carry equipment, including items that may weigh up to 50 pounds
• 36 months experience supporting RSA Console and Workspace1
• 36 months experience with assisting customers by phone, email and in person
• 36 months experience utilizing VMware vSphere to support virtual desktops.

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 27001:2022 and CMMI Level 5 certified company.