IT Desktop Support Specialist

Priority Dispatch Corp.; Bridgeport (CT); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Desktop Support Specialist to join their team in Bridgeport. This role involves providing exceptional technical support to faculty, staff, and students, ensuring smooth operation of PCs and mobile devices. The ideal candidate will thrive in a fast-paced environment, demonstrating strong problem-solving skills and a commitment to user satisfaction. With a focus on fostering an inclusive workplace, this position offers a chance to make a significant impact in a supportive community. If you are passionate about technology and helping others, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401k employer match

Employee & dependent life insurance

Tuition benefits

PTO program

Qualifications

• 2+ years of experience in PC/laptop troubleshooting required.
• Demonstrated commitment to diversity, equity, and inclusion.

Responsibilities

• Provide excellent support to users experiencing technology problems.
• Maintain IT asset inventory and perform hardware diagnostics.

Skills

PC/Laptop Troubleshooting

Customer Service

Technical Support

Organizational Skills

Communication Skills

Problem Solving

Education

Bachelor's degree in Computer Science

Tools

Windows 10 and 11

Mac OS 14

Active Directory

Office 365

Microsoft Intune

Dynamics 365

Job description

Job Details

Job Location: Bridgeport, CT - Bridgeport, CT

Salary Range: Undisclosed

Description

The University of Bridgeport is currently seeking an energetic and technical customer service-oriented Desktop Support Specialist to be based on its Bridgeport, CT campus. This individual will report to the Campus & User Technology Services Manager and will work with a team of specialists in support of all faculty, staff, and students using PCs, mobile devices, and telephone systems owned by the University of Bridgeport. The critical responsibility of this individual is to provide responsive, professional, knowledgeable, and excellent incident resolution to clients while following established protocols.

Essential Job Functions/Primary Responsibilities:

• Provide responsive, professional, knowledgeable, and excellent support to users experiencing problems with technology and associated systems.
• Provide technical, operations, and training support to users either remotely, by telephone, or on-site relative to PC hardware and software packages.
• Identify, research, and resolve technical problems. Perform hardware diagnostics and coordinate repairs.
• Maintain IT asset inventory and life cycle, from deployment to decommissioning.
• Support, monitor, test, and troubleshoot hardware and software problems, perform manual/automatic backups as needed.
• Document all incidents reported by users via an incident management system (Dynamics 365).
• Create documentation for use by the technology team and for user training purposes.
• Educate the users on the best use of technology through formal and informal educational sessions.
• Occasional travel to the other campuses may be required, as are occasional after-hours support and on-call response.
• Must be able to lift 40 pounds and pull a cart.
• Images and deploys computers for new hires and upgrades.
• Conduct all work in a safe manner and follow all work safety practices.

Qualifications

Knowledge, Ability and Skill:

• Demonstrated commitment to developing and fostering best practices and policies to promote diversity, equity, and inclusion, and build an environment in which all members of the University community are treated with respect and dignity.
• Windows 10 and 11, Mac OS 14, Active Directory, Office 365, Teams, Adobe Acrobat, Microsoft Intune.
• Understanding of basic networking technology, hardware, and software configuration of printers, PC workstations, laptops, tablets, and other similar peripheral equipment.
• The ability to communicate information and ideas so other non-technical individuals will understand.
• Excellent organizational and follow-up skills with strong attention to detail are required.
• Must be able to work independently and be a productive member of a team.
• Onsite Monday – Friday 8:30 AM to 5 PM, some limited weekends.
• High energy and enthusiasm with the ability to thrive in a rapidly changing environment.

Minimum Required Qualifications:

• Bachelor’s degree in computer science or related field.
• 2+ years of experience in PC/laptop troubleshooting of Windows. Mac is a plus but not required.

Physical and Mental Requirements:

Work Environment

Work Environment: None, Under 1/3, 1/3 to 2/3, Over 2/3

• Outdoor Weather Conditions: X
• Work with fumes or airborne particles: X
• Work near moving mechanical parts: X
• Risk of electrical shock: X
• Vibration: X

Physical Activity

Physical Activity: None, Under 1/3, 1/3 to 2/3, Over 2/3

• Standing: X
• Walking: X
• Sitting: X
• Talking & Hearing: X
• Using hands/fingers to handle/feel: X
• Climbing or balancing: X
• Bending, pulling, pushing: X
• Driving: X

Lifting Requirements

Lifting Requirements: None, Under 1/3, 1/3 to 2/3, Over 2/3

• Up to 10 pounds: X
• Up to 25 pounds: X
• Up to 50 pounds: X
• Up to 75 pounds: X
• Up to 100 pounds: X
• Over 100 pounds: X

Vision Requirements

Vision requirements (Especially relevant if driving is required by the job)

• Close vision (i.e. clear vision at 20 inches or less): X
• Distance vision (i.e. clear vision at 20 feet or more): X
• Color vision (i.e. ability to identify and distinguish colors): X
• Peripheral vision (i.e. ability to observe an area that can be seen up and down or left and right while the eyes are fixed on a given point): X
• Depth perception (i.e. three-dimensional vision, ability to judge distances and spatial relationships): X

Full-Time Employee Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Pet Insurance
• 401k employer match
• Employee & dependent life insurance
• Great tuition benefits for employee, spouse & dependents
• PTO program

(This job description does not constitute an employment agreement between The University of Bridgeport and employee. It is used as a guide for personnel actions and is subject to change by the University as the needs of the University and requirements of the job change.)

The University of Bridgeport provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.