Customer Support Specialist

Trimble Inc.; Pennsylvania; Remote; USD 43,000 - 56,000; Full time

Job summary

A leading company is seeking a Customer Support Specialist to provide technical support and training for users of their platforms. This remote role involves handling inquiries, maintaining ticketing queues, and ensuring customer satisfaction. Ideal candidates will be self-motivated, organized, and possess excellent communication skills, with a strong focus on customer service. Join a diverse team committed to inclusivity and growth.

Benefits

Medical, Dental, Vision, Life, Disability

Time off plans

Retirement plans

Paid Parental Leave

Employee Stock Purchase Plan

Qualifications

• 2+ years in customer support is desirable.
• Solid understanding of how systems interface with other applications.

Responsibilities

• Provide basic technical support regarding inquiries via ticketing system, phone, and email.
• Complete integration of new carriers onto the platforms.
• Administrative tasks, such as preparation of internal and external reports.

Skills

Portuguese language proficiency

Excellent customer focused mentality

Outstanding communication and interpersonal skills

Organizational skills and initiative

Ability to multitask and work in a fast-paced environment

Education

Bachelor of Business Administration

Tools

MS Office

ERP systems

Job description

Join to apply for the Customer Support Specialist role at Trimble Inc.

Join to apply for the Customer Support Specialist role at Trimble Inc.

• Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.
• Maintain multiple ticketing queues/mailboxes alongside of other team members.
• Take and record incoming phone calls.
• Provide training for key users and ensure the continuous support of the users of our systems.
• Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
• Preparing and participating in customer workshops.
• Work closely with the other team members in various departments.
• Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.
• Gather customer information and documentation of all interactions through a ticketing tool.
• Become one of the main contacts for new and existing customers.
• Meet deadlines of all projects.
  
  

Your Title: Customer Support Specialist

Job Location: US Remote

Our Department: Transportation

What You Will Do

• Provide basic technical support regarding all inquiries and requests concerning our platforms via ticketing system, phone and/or email.
• Maintain multiple ticketing queues/mailboxes alongside of other team members.
• Take and record incoming phone calls.
• Provide training for key users and ensure the continuous support of the users of our systems.
• Complete integration of new carriers onto the platforms, requiring expert communication of interface configurations, project specifications, and coordination of system launch.
• Preparing and participating in customer workshops.
• Work closely with the other team members in various departments.
• Administrative tasks, such as preparation of internal and external reports or preparation of tasks for the infrastructure and development teams while maintaining time constraints.
• Gather customer information and documentation of all interactions through a ticketing tool.
• Become one of the main contacts for new and existing customers.
• Meet deadlines of all projects.
  
  

What Skills & Experience You Should Bring

• Portuguese language proficiency - MUST HAVE
• Bachelor of Business Administration and/or 2+ years in customer support is desirable.
• Solid understanding of how systems interface with other applications.
• Proficient in MS Office products and navigating internet resources.
• Experience with ERP systems will be an asset.
• Fast technical comprehension.
• Excellent customer focused mentality.
• Outstanding communication and interpersonal skills.
• Self-motivated and solution-oriented team player.
• Organizational skills and initiative.
• Ability to multitask and work in a fast-paced environment.
  
  

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

Hiring Range

43300

55200

Bonus Eligible?

No

Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

Trimble is proud to be an equal opportunity employer. We welcome and embrace our

candidates' diversity and take affirmative action to employ and advance individuals

without regard to race, color, sex, gender identity or expression, sexual orientation,

religion, age, physical or mental disability, veteran status, pregnancy (including

childbirth or related medical conditions), national origin, marital status, genetic

information, and all other legally protected characteristics. We forbid discrimination and

harassment in the workplace based on any protected status or characteristic. A criminal

history is not an automatic bar to employment with the Company, and we consider

qualified applicants consistent with applicable federal, state, and local law.

The Company is also committed to providing reasonable accommodations for

individuals with disabilities, and individuals with sincerely held religious beliefs in our job

application procedures. If you need assistance or an accommodation for your job, contact

[e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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