Senior Customer Technical Support Specialist - REMOTE

Danaher; New York (NY); Remote; Full time

Job summary

A leading company in medical diagnostics is seeking a technical support specialist for a fully remote position. The role involves providing 24/7 technical support, utilizing remote diagnostics, and ensuring customer satisfaction. Candidates should have relevant degrees and experience, along with strong communication skills. This opportunity offers competitive pay, comprehensive benefits, and the potential for career growth within a collaborative team focused on improving patient lives.

Benefits

Comprehensive benefits package

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible work arrangements

Career advancement opportunities

Qualifications

• Minimum of 3 years of industry-related experience.
• Willingness to work one weekend each month.

Responsibilities

• Provide 24/7 technical support to customers.
• Utilize remote diagnostics to monitor instruments.
• Document all customer interactions in the CRM database.

Skills

Communication

Education

Associate degree in biology

Vocational degree in clinical lab science

Degree in biomedical engineering

Degree in electrical engineering

Degree in chemistry

Tools

CRM platforms

Job description

Employer Industry: Medical Diagnostics

Why consider this job opportunity:
- Salary up to $41.00 per hour
- Eligible for bonus/incentive pay
- Comprehensive benefits package including paid time off, medical/dental/vision insurance, and 401(k)
- Opportunity for career advancement and growth within a supportive and innovative organization
- Fully remote position offering flexibility in work arrangements
- Be part of a collaborative team focused on improving patient lives through advanced diagnostic tools

What to Expect (Job Responsibilities):
- Provide 24/7 technical support to customers, resolving hardware, software, assay, and training-related issues via various communication methods
- Utilize remote diagnostics to monitor instruments and proactively address potential issues
- Triage inquiries and assign calls to field service when necessary
- Collect and analyze data, classifying complaints according to FDA requirements
- Document all customer interactions in the CRM database

What is Required (Qualifications):
- Associate, vocational, or equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry
- Minimum of 3 years of industry-related experience
- Willingness to work one weekend each month and participate in rotating on-call shifts
- Strong verbal communication skills with the ability to provide clear direction over the phone
- Experience using CRM platforms

How to Stand Out (Preferred Qualifications):
- Previous experience in a medical technology call center or medical laboratory setting
- Background in a customer service environment

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