IT Desktop Support - Associate / Kansas City MO 64111

Mindlance; Kansas City (MO); On-site; USD 28,000 - 39,000; Full time

Job summary

A technology support company in Kansas City seeks an IT Desktop Support Associate for a 3-month contract. The role involves assembling and supporting desktop and laptop computers, providing customer service, and maintaining inventory. Candidates should have a Bachelor's Degree or 3 years of desktop support experience and good communication skills. Willingness to work weekends/nights may be required. Interested applicants should submit their resumes and contact the recruiter.

Qualifications

• High level customer service skills required.
• Experience with Microsoft desktop applications is essential.
• Experience supporting Android and iOS mobile devices preferred.
• Strong written and verbal communication skills.
• Ability to provide remote support and quick troubleshooting.

Responsibilities

• Assemble and support desktop & laptop computers.
• Utilize SCCM for software delivery.
• Perform minor troubleshooting & repairs.
• Provide remote support and troubleshooting.
• Coordinate with vendors for repairs and hardware inventory.
• Provide Desktop Team leadership and participate in team meetings.
• Suggest improvements to the Site Support Manager.

Skills

Customer service skills

Empathy

Passion for IT

Ability to learn new technologies

Communication skills

Willing to work weekends/nights

Education

Bachelor's Degree or 3 years of desktop support experience

Tools

Microsoft Office

Microsoft Active Directory

Windows 2008/2012

Android and iOS devices

RightFax

Filemaker

Symantec Endpoint Protection

Job description

Overview

• Contract: 3 Months
• Location: 3822 Summit Ave, Kansas City MO 64111, USA
• Job Title: IT Desktop Support - Associate
• Company: Mindlance
• Brief Description: Providing technical guidance to a wide range of users over phone, via email and at colleague’s work stations. Prioritizing work schedules to minimize operational down time.

Responsibilities

• Assemble and support desktop & laptop computers and applications (Windows 7 Professional, Windows 10, Microsoft Office, Internet Explorer, RightFax, Filemaker, Symantec Endpoint Protection, SAS, etc.)
• Image systems via Ghost and/or SCCM
• Utilize the SCCM to deliver new/updated software packages to the desktops/laptops
• Maintain license inventory of all desktop computer applications
• Maintain physical inventory of all desktop & laptop computers
• Perform minor troubleshooting & repair of computers
• Coordinate with vendors for the repair of desktop and laptop computers in and out of warranty
• Provide remote support and troubleshooting
• Provide Desktop Team leadership
• Attend team meetings
• Make recommendations for improvement to Manager, Site Support
• Other duties as assigned by Manager, Site Support

Requirements

• High level customer services skills
• An empathetic and approachable manner
• A passion for IT and the ability to learn new technologies
• The discipline to work within a fast-paced and dynamic support environment both individually and as part of a team
• Minimum of Bachelor\'s Degree or 3 year’s desktop support experience
• Experience with Microsoft desktop applications (Office, Outlook, etc.)
• Experience with Microsoft Active Directory
• Good written and verbal communication skills
• Minimal travel, as necessary
• Willing to work weekends/nights as needed for system upgrades
• Systems administrator experience with Microsoft Networking systems (Windows 2008/2012) with a LAN of at least 10 users is desirable
• Experience supporting Android and iOS mobile devices

Application

If you are available and interested then please reply me with your “Chronological Resume” and call me on (678)-405-3590.

Thanks & Regards,