Desktop Administrator

ZENITH INFOTEK LLC; Olathe (KS); On-site; USD 50,000 - 65,000; Full time

Job summary

Zenith Infotek LLC in Olathe, KS seeks a Desktop Administrator with 4–6 years of desktop support experience across Windows and macOS devices, end-user devices, and mobile platforms. Strong customer-facing skills are essential.

The role involves L2 support for desktops, laptops, printers, and peripherals; OS installations/upgrades; and using SCCM and Intune for patching and device management. You will work with remote tools and ticketing systems to ensure timely resolutions.

Qualifications

• 4–6 years of desktop support experience.
• Experience with Windows 10/11 in corporate environments.
• Able to resolve OS, hardware, and application issues.
• Experience with L2 support for desktops, laptops, printers and mobile devices.
• Familiarity with remote tools and ticketing systems.

Responsibilities

• Provide L2 desktop support to end users.
• Install and upgrade Windows OS on laptops/desktops.
• Troubleshoot user issues including account setup and network config.
• Use SCCM and Intune for patching and device management.
• Coordinate with vendors for hardware repairs.
• Ensure SLA compliance for tickets and requests.

Skills

Desktop support

End-user support

Windows OS

Tools

SCCM

Intune

ServiceNow

Jira

Bomgar

LogMeIn

MS Teams

Job description

Desktop Administrator

Location: Olathe, KS

Duration: 6+ months (W2)

Skills: Desktop Management - Infrastructure Services – 4‑6 years experience.

Overview: Strong real‑time hands‑on experience in supporting end users, resolving technical issues such as Outlook, applications, AD, Wi‑Fi, printers, software installations, and working on laptops, desktops, iPads, mobile phones, MacBooks, etc. Customer‑facing role. Must have experience interfacing with end users.

Responsibilities and Qualifications:

• Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems.
• Experience in install, upgrade of Windows 11 on laptops and desktops.
• Experience in resolving user issues related to OS and laptop, desktop hardware issues.
• Experience in providing L2 support for desktops | laptops | printers | mobile devices | and peripherals as existing process.
• Experience in diagnosing and troubleshooting user issues | including account setup | network configuration | software application issues.
• Experience in performing OS installations | upgrades | patching | and driver updates.
• Experience working with EUC tools such as SCCM for endpoints patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software applications.
• Experience using problem ticket management systems like ServiceNow | BMC Remedy | Jira, etc.
• Experience with remote support tools like Bomgar | LogMeIn | MS Teams, etc. to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services issues.
• Familiarity with endpoint security tools anti‑virus | device encryption | Trend Micro. Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets | escalations | and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team. Customer‑focused attitude and a desire to deliver high‑quality support.