End-User Desktop Support Engineer (L2)

Zenith Infotek LLC.; Olathe (KS); On-site; USD 50,000 - 65,000; Full time

Job summary

Zenith Infotek LLC in Olathe, KS seeks a Desktop Administrator with 4–6 years of desktop support experience across Windows and macOS devices, end-user devices, and mobile platforms. Strong customer-facing skills are essential.

The role involves L2 support for desktops, laptops, printers, and peripherals; OS installations/upgrades; and using SCCM and Intune for patching and device management. You will work with remote tools and ticketing systems to ensure timely resolutions.

Qualifications

• 4–6 years of desktop support experience.
• Experience with Windows 10/11 in corporate environments.
• Able to resolve OS, hardware, and application issues.
• Experience with L2 support for desktops, laptops, printers and mobile devices.
• Familiarity with remote tools and ticketing systems.

Responsibilities

• Provide L2 desktop support to end users.
• Install and upgrade Windows OS on laptops/desktops.
• Troubleshoot user issues including account setup and network config.
• Use SCCM and Intune for patching and device management.
• Coordinate with vendors for hardware repairs.
• Ensure SLA compliance for tickets and requests.

Skills

Desktop support

End-user support

Windows OS

Tools

SCCM

Intune

ServiceNow

Jira

Bomgar

LogMeIn

MS Teams

Job description

On-Site: Desktop Administrator

Olathe, KS

Duration: 6+ months

Only W2.

Skills: Desktop Management - Infrastructure Services (IS) Experience Required: 4-6

Strong real-time hands on exp in supporting end users resolving technical issues like Outlook, Applications, AD, Wi-Fi, printer, software installations, working on laptops/desktops/iPads, mobile phones, mac books etc, customer facing role. Must exp in interfacing with end users

Role Descriptions:

• Desktop Administrator 4-5 years of experience in desktop support managing laptops desktops on Win71011 operating systems.
• Experience in Install, upgrade of windows 11 on Laptops and Desktops.
• Experience in resolving user issues related to OS and laptop, desktop hardware issues.
• Experience in providing L2 support for desktops| laptops| printers| mobile devices| and peripherals as existing process.
• Experience in diagnosing and troubleshooting users issues| including account setup| network configuration| software application issues.
• Experience in performing OS installations| upgrades| patching| and driver updates.
• Experience working with EUC tools such as SCCM for end points patching and Intune for mobile device management.
• Experience in installation and configuration of hardware and software applications.
• Experience is using problem ticket management systems like Service Now| BMC Remedy| Jira etc.
• Experience with remote support tools like Bomgar| LogMeIn| MS Teams etc to troubleshoot and resolve user issues.
• Coordinate with vendors for any hardware repairs and warranty services issues.
• Familiarity with endpoint security tools anti-virus| device encryption| Trend micro-Work closely with other functional teams for escalated issues.
• Ensure SLA compliance for tickets| escalations| and service requests.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team. Customer-focused attitude and a desire to deliver high-quality support.