IT Desktop Support Analyst - Onsite Role - Locals Only

Zillion Technologies, Inc.; Pensacola (FL); On-site; USD 41,000 - 44,000; Full time

Job summary

Zillion Technologies, Inc. is seeking an IT Asset Management Analyst to manage product receipts, inventory warehousing, and distribution services onsite in Pensacola, FL.

The role requires strong ServiceNow and M365 experience and the ability to maintain asset data integrity across the lifecycle. The position supports receiving, warehouse management, disposal/compliance, and vendor coordination, with a focus on tracking assets, ensuring traceability, and delivering timely shipments.

Qualifications

• Experience with inventory control and asset lifecycle management.
• Ability to confirm receipt of products and IT assets.
• Familiarity with scanning and updating assets in an Asset Management system.

Responsibilities

• Receive and confirm IT assets, match to purchase orders.
• Manage onsite and offsite inventory warehousing and storage needs.
• Perform monthly/quarterly inventories and ensure data integrity in the Asset Management system.
• Coordinate worldwide delivery/distribution and select cost-effective shipping options.
• Assist with disposal/recycling of obsolete equipment with security compliance.
• Utilize ServiceNow & M365 to track inventory, log time, and close tickets.
• Build dashboards in ServiceNow and adapt to new processes and directives.

Skills

Asset receipt

Inventory management

Warehousing

ServiceNow

M365 (Outlook/Teams/SharePoint)

Dashboard building

Vendor coordination

Tools

ServiceNow

Microsoft 365

Job description

"Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client"

IT Asset Management Analyst

Duration: Long Term Ongoing Project

Direct Banking Client

Onsite in Pensacola, FL

$30/HR W2- $32/hr w2

"Work sponsorship is not available for this position. Applicants must be a United States citizen , Green Card holder or EAD Green Card holder at the direction of our client"

*This is the targeted compensation range for this role per year. Please note that this range is provided as a guideline and the final offer will be based on several factors, including but not limited to, skillset and competencies, level of experience, education, certifications, and location.

We offer a comprehensive benefits package including medical, dental, vision, and disability insurance; 401(k).

Compensation :

$32/hr w2

Description:

Skillset needed*

Receiving Services

Product Receipt Confirmation:

• Ability to confirm receipt of products and IT assets.
• Proficiency in identifying IT assets for tracking purposes.
• Skill in closing purchase orders.
• Competence in scanning/ updating IT assets upon receipt from supply/vendor.
• Knowledge of introducing IT equipment to the IT Asset Management system.
• Familiarity with identifying tag numbers, descriptions, model numbers, serial numbers, manufacturers, and purchase orders.

Inventory Warehousing Services:

Inventory Management:

• Expertise in providing inventory warehousing services, both onsite and offsite.
• Understanding of space requirements, speed of distribution, security needs, and transport services.
• Ability to manage temporary warehousing of IT assets with usage expected within 90-120 days.
• Skill in coordinating storage requirements for longer duration.

Inventory Integrity:

• Capability to perform monthly and/or quarterly inventories.
• Ensuring the integrity of storage facilities and the Asset Management database.
• Advising customers on monthly inventory results and assisting with distribution plans.
• Providing additional inventory counts on request or in a set timely manner.

Distribution Services

Delivery Services:

• Proficiency in providing worldwide delivery services, ranging from dock-to-dock to customized priority delivery events.
• Skill in identifying cost-effective options for on-time delivery/pickup services.
• Discretion in selecting and funding shipping vendors.
• Ability to scan equipment to the receiving entity.
• Ensuring traceability of data-storage equipment to confirm receipt.

Disposal and recycling services

• Assisting customers in disposing of obsolete or irreparable equipment.
• Tailoring activities to meet disposal requirements outlined in Security Instruction 2681 Media Disposal.
• Disabling data-storing equipment by removing data-storing components and/or batteries.
• Maintaining and sharing records of disposal with the IT Asset Management Team.
• Understanding of NIST compliance.
• Performing onsite shredding of data-storing components when possible.Maintaining records of onsite shredding services and providing them to customers.
• Ensuring approval of onsite shredding companies by Security.
• Liaising with vendors such as Advanced Technology Recycling and any buyback vendors (ITAD Tech, ATR, IBM).
• Maintaining logistics van, golf cart, manual, and electric pallet jacks.
• Managing cardboard recycling and trash disposal materials.

ServiceNow/M365 Experience:

• Being able to learn and adapt using ServiceNow to track inventory, log time, update and confirm assets as well as closing out ticketing tasks.
• Ability to adapt to quickly changing processes and be steadfast in adopting, sharing and implementing new directives.
• Complete understanding of M365. (Outlook, Teams, SharePoint)
• Warehouse experience
• Able to build dashboards in ServiceNow
• Advanced ServiceNow knowledge

"Zillion Technologies is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable federal, state, or local law."