Desktop Support Technician

Insight Global; Costa Mesa (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global in Costa Mesa, CA is seeking a Systems Support Technician to install, configure, and administer Windows desktops for both local and remote users.

The ideal candidate has an Associate's degree in a technical field, 3–5 years of experience, and hands-on Windows OS, desktop installation, and troubleshooting skills.

Qualifications

• Associate's degree in a technical field such as computer science, computer engineering or related field required
• 3-5 years experience required
• Knowledge of Windows OS
• Experience with desktop installation and configuration
• Experience troubleshooting desktop issues as well as mobile devices

Responsibilities

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation
• Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts
• Support employees, both local and remote, with Desktop issues, account issues, access to various internal services
• Troubleshoot software issues on employees desktops/laptops
• Some off hours support for may apply

Skills

Windows OS

Desktop installation

Desktop troubleshooting

Deskside support

Remote/On-site support

VPN accounts

LDAP accounts

OS refresh

Mobile device troubleshooting

Education

Associate's degree in a technical field such as computer science or computer engineering or related field

Job description

Job Description

The main function of a systems support technician is to be responsible for the installation, configuration, and administration of Windows desktops.

Job Responsibilities

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation
• Setup new users, including desktop configuration, email accounts, ldap accounts, VPN accounts
• Support employees, both local and remote, with Desktop issues, account issues, access to various internal services
• Troubleshoot software issues on employees desktops/laptops
• Some off hours support for may apply

Qualifications

• Associate's degree in a technical field such as computer science, computer engineering or related field required
• 3 -5 years experience required
• Knowledge of Windows OS
• Experience with desktop installation and configuration
• Experience troubleshooting desktop issues as well as mobile devices

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Must have reliable transportation.
• Must have experience in OS refresh efforts and professional working experience with Windows 11 is a requirement.
• Must have corporate Desktop support experience troubleshooting hardware and software issues. these roles will be 100% Deskside support on site. This is NOT a Service Desk(call center) role.