IT Desktop Support Technician

Sky Systems, Inc. (SkySys); New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Sky Systems, Inc. in New York seeks an IT Infrastructure Field Support Technician with 3–5 years of hands-on experience. You will provide desk-side support, diagnose hardware/software issues, and ensure endpoints run smoothly across Windows, macOS, and Linux environments.

Responsibilities include desktop imaging, Outlook and printer troubleshooting, conference room management, and using ticketing tools to log and manage incidents. Occasional site visits and lifting up to 50 lbs may be required.

Qualifications

• Minimum 3–5 years IT field support experience.
• Experience with desk-side support and PC break/fix.
• Experience with TCP/IP, DNS, DHCP, VPN, and RDP.
• Ability to lift / move up to 50 lbs.

Responsibilities

Skills

IT support

Desktop hardware

Networking basics

OS administration

Education

Associate Degree in Electronics

Tools

ServiceNow

Remedy

Job description

Job Requirements:

Technical

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to
• monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency.
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience of ticketing tools (ServiceNow / Remedy etc.).

Must haves:

• Desktop imaging
• Outlook issues troubleshooting
• Printer related troubleshooting
• Conference room management
• Knowledge on ticketing tool

Non-Technical

• Good in oral and written communication
• Able to interact and work with customers at different levels
• Driven and result oriented
• Passionate about the work
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• Must be available to work flexible work schedules