IT Desktop Specialist: Hybrid Work & M365 Expert

SmithGroup; Washington (District of Columbia); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

3 weeks PTO within first year

8 paid federal holidays

15 extra Fridays off

Medical, dental, and vision coverage

401(k) with employer matching

Tuition reimbursement

Job summary

SmithGroup, the Washington, DC office, seeks a Desktop Specialist to join our IT team. This in-office role supports local and remote employees, troubleshoots Windows, M365, and hardware issues, and leads new employee orientations.

The ideal candidate has an associate's degree or equivalent, 2–4 years in IT, strong communication, and a proactive, collaborative approach to problem solving. Eligible for a competitive benefits package and PTO.

Qualifications

• Minimum of an associate's degree or equivalent experience.
• 2-4 years of experience in IT.
• Excellent written and verbal communication skills and a great customer service attitude.
• Strong initiative and ability to be a self-starter; work with minimal supervision.
• Detail oriented and able to work in a team environment.
• Able to set priorities, multitask and work independently.
• Demonstrates ability to learn new skills.
• Strong problem solving ability.

Responsibilities

• Troubleshoot and solve network, software and hardware issues in a Microsoft Windows environment.
• Handle IT support requests and questions from employees in SmithGroup offices or remotely.
• Troubleshoot and solve issues within Microsoft 365 (MS Teams, OneDrive, SharePoint) environment.
• Conduct new employee orientations.
• Setup, configure and maintain desktops, laptops, printers, and network accounts.

Skills

IT experience

Communication

Customer service

Teamwork

Initiative

Prioritization

Multitasking

Detail-oriented

Learning new skills

Education

Associate's degree or equivalent

Tools

Microsoft Windows

MS Teams

OneDrive

SharePoint

Job description

SmithGroup, the Washington, DC office, seeks a Desktop Specialist to join our IT team. This in-office role supports local and remote employees, troubleshoots Windows, M365, and hardware issues, and leads new employee orientations.

The ideal candidate has an associate's degree or equivalent, 2–4 years in IT, strong communication, and a proactive, collaborative approach to problem solving. Eligible for a competitive benefits package and PTO.