IT Desktop Engineering Intern - Hands-on Tech & Support

Wencor Group LLC; Provo (UT); On-site; USD 55,000 - 75,000; Full time

Job summary

Wencor Group LLC is seeking a Desktop Support Engineer II to provide advanced technical support for desktop hardware, software, and network issues in our Provo, Utah environment. This role acts as an escalation point for Level I staff and contributes to deployment, maintenance, and IT system improvements.

The ideal candidate will deploy, configure, and maintain desktops and software, manage Active Directory users and permissions, and handle incidents in a ticketing system while delivering

Qualifications

• Associate's degree and three years related experience and/or training; or equivalent combination of education, certifications, and experience.
• Knowledge of Microsoft Office, Windows Operating Systems, Office 365, Computer Hardware, Phones and Printers.
• Ability to read and interpret documents and communicate effectively.

Responsibilities

• Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems.
• Deploy, configure, and maintain desktop hardware, operating systems and software applications.
• Support and manage user accounts, including rights, security, and system groups, using Active Directory.
• Manage and track incidents and service requests in a ticketing system and document resolutions.
• Assist and mentor junior support staff in resolving complex issues and adhering to best practices.
• Participate in IT projects, providing technical expertise and contributing to system improvements.
• Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure.

Skills

Advanced desktop support

Active Directory

Windows OS

Office 365

Hardware & printers

Troubleshooting

Customer service

Education

Associate's degree

Tools

Ticketing system

Job description

Wencor Group LLC is seeking a Desktop Support Engineer II to provide advanced technical support for desktop hardware, software, and network issues in our Provo, Utah environment. This role acts as an escalation point for Level I staff and contributes to deployment, maintenance, and IT system improvements.

The ideal candidate will deploy, configure, and maintain desktops and software, manage Active Directory users and permissions, and handle incidents in a ticketing system while delivering