Engineering Intern

Analog Modules, Inc.; Provo, Northern (UT, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Analog Modules, Inc. is seeking a Desktop Support Engineer II to deliver advanced technical support for desktop hardware, software, and network issues in an enterprise setting.

You will act as an escalation point for Level I support and assist in deploying, maintaining, and improving IT systems and services. The role emphasizes minimizing downtime, optimizing end-user experience, and contributing to IT projects with technical expertise.

Qualifications

• Associate's degree and three years related experience and/or training.
• Equivalent combination of education, certifications, and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Effective verbal and written communication to collaborate with coworkers and users.

Responsibilities

• Troubleshoot and resolve complex issues escalated from Level 1 for hardware, software, and network problems.
• Deploy, configure, and maintain desktop hardware, OS and software applications.
• Manage user accounts, including rights, security, and system groups using Active Directory.
• Document resolutions and track incidents in a ticketing system.
• Mentor junior support staff in resolving issues and best practices.
• Contribute technical expertise to IT projects and system improvements.
• Provide proactive, high-quality customer service to users under pressure.

Skills

Microsoft Office

Windows Operating Systems

Office 365

Computer Hardware

Printers & Phones

Education

Associate degree

Job description

The Desktop Support Engineer II provides advanced technical support for hardware, software, and network-related issues in an enterprise environment. This role is responsible for ensuring minimal downtime, optimal end-user experience, and efficient operation of desktop systems. The engineer will serve as an escalation point for Level I support and contribute to the deployment, maintenance, and improvement of IT systems and services.

Essential Duties and Responsibilities:

Advanced Technical Support:

Troubleshoot and resolve complex technical issues escalated from Level 1 support for hardware, software, and network problems.

System Maintenance:

Deploy, configure, and maintain desktop hardware, operating systems and software applications.

User Management:

Support and manage user accounts, including rights, security, and system groups, using Active Directory.

Incident Resolution:

Manage and track incidents and service requests in a ticketing system and document resolutions.

Mentorship:

Assist and mentor junior support staff in resolving complex issues and adhering to best practices.

IT Project Contribution:

Participate in IT projects, providing technical expertise and contributing to system improvements.

Customer Service:

Provide proactive, high-quality customer service to users, managing multiple tasks and issues under pressure.

Other Knowledge, Skills, and Abilities:

• Knowledge of: Microsoft Office, Windows Operating Systems, Office 365, Computer Hardware, Phones and Printers.
• Effective interpersonal skills to work with internal and external customers.
• Effective verbal and written communication to collaborate with co-workers to find solutions to their IT equipment problems.

Requirements

Education / Experience Requirements:

Associate's degree and three years related experience and/or training; or equivalent combination of education, certifications, and experience.

Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.

• Is occasionally required to stand; walk; sit; reach with hands and arms; stoop, kneel, crouch, crawl, and climb or balance; and lift up to 35 pounds.
• Is regularly required to sit and use hands to finger, handle, or feel.
• Is frequently required to talk or listen.
• Works in moderate noise levels.
• Travel up to 10%.

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.