IT Desktop & Asset Support Associate

CTC; Clarion (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

CTC in the United States seeks an entry-level IT support professional to help manage day-to-day operations of our computing environment. You will collaborate with the server and network teams to resolve routine issues and follow established procedures.

The role emphasizes administrative tasks, asset management, printer maintenance, and responding to end-user tickets via the ServiceNow queue. Recent graduates are welcome; 1 year of IT experience preferred.

Qualifications

• 1 year or more IT experience preferred.
• Familiar with standard service operations and KBs.
• Comfort with on-site desktop hardware and printers is a plus.

Responsibilities

• Provides basic day-to-day operational support for a computing environment following established procedures.
• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.
• Supports onsite desktop hardware, software troubleshooting, printer hardware management, and ServiceNow ticketing.
• Resolves trouble tickets and reports issues outside established procedures.
• Maintains equipment, supplies, and data supporting processes; interacts with suppliers as needed.

Skills

IT support

Hardware troubleshooting

Printer maintenance

Ticketing & incident response

Computer security basics

Tools

ServiceNow

Job description

CTC in the United States seeks an entry-level IT support professional to help manage day-to-day operations of our computing environment. You will collaborate with the server and network teams to resolve routine issues and follow established procedures.

The role emphasizes administrative tasks, asset management, printer maintenance, and responding to end-user tickets via the ServiceNow queue. Recent graduates are welcome; 1 year of IT experience preferred.