IT Support & Asset Ops Specialist

Winter Services Inc; Milwaukee (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Winter Services Inc. seeks an IT Assistant to provide front-line IT support, manage IT assets, and assist with onboarding and offboarding processes.

This role functions as a Tier 1 Help Desk and IT Operations support, escalating complex issues as needed and maintaining detailed incident documentation. Ideal candidates have 1–3 years in IT Operations, familiarity with Microsoft 365, AD/Entra ID, and hardware spanning laptops, mobiles, and printers.

Qualifications

• Associate's degree in information technology or related field or equivalent experience.
• 1-3 years in IT operations and support.
• Knowledge of network management and IT system protocols.
• Proficiency in Microsoft 365 Suite.
• Working knowledge of AD and Entra ID.
• Experience with laptops/desktops, mobile devices, Windows 10/11, printers and peripherals.

Responsibilities

• Provide front-line IT support for end users via phone and email.
• Maintain IT assets, inventory, and lifecycle records.
• Assist with onboarding and offboarding, device provisioning, and security settings.
• Escalate complex issues to the IT Coordinator and document resolutions.
• Ensure accurate incident logs and user interactions are recorded.
• Deliver consistent, high-quality, professional IT service.

Skills

Network management

IT system protocols

End-user support

Documentation

Professional communication

Education

Associate's degree in IT or related field

Tools

Microsoft 365 Suite

Active Directory / Entra ID

Laptop & Desktop Hardware

Mobile Devices & Tablets

Windows 10/11

Printers & Network Peripherals

End user applications

Job description

Winter Services Inc. seeks an IT Assistant to provide front-line IT support, manage IT assets, and assist with onboarding and offboarding processes.

This role functions as a Tier 1 Help Desk and IT Operations support, escalating complex issues as needed and maintaining detailed incident documentation. Ideal candidates have 1–3 years in IT Operations, familiarity with Microsoft 365, AD/Entra ID, and hardware spanning laptops, mobiles, and printers.