IT Desktop Support Technician - Remote Diagnostics & Office 365

Relha LLC; Oklahoma City (OK); On-site; USD 39,000 - 78,000; Full time

Job summary

Join CACI as an IT Desktop Support Technician to resolve hardware and software issues, manage Office 365 and AD services, and support remote users. You will use remote-control tools to image, configure, and maintain desktops and peripherals, while collaborating with IT teams to uphold SLAs and security requirements.

Ideal candidates have up to 1 year of Tier 2 support experience, IT training, and strong problem-solving and writing skills.

Qualifications

• Up to 1 year experience as a Support Technician Tier 2.

Responsibilities

• Offering desktop computer support to all CACI employees through use of remote-control tools.
• Re-image, configure, install, and support desktop computers, laptops, printers, monitors, and other peripherals for local and remote employees.
• Troubleshoot hardware and software issues with remote-control tools.
• Support Microsoft Office 365, VDI and Active Directory products.
• Work closely with internal and external IT support teams.
• Create, track and document small package shipments (laptops and peripherals).
• Follow customer service best practices during phone and email communications while following information security policies.
• Document support notes and progress in incident management system.
• Adhere to established service level agreements (SLA).

Skills

Problem solving

Teamwork

Writing skills

Multi-tasking

Networking basics

Education

Associate or Vo-tech IT training

Tools

Microsoft Office 365

Azure AD

Active Directory

Group Policy

VPN

DNS

TCP/IP

Dell hardware

Job description

Join CACI as an IT Desktop Support Technician to resolve hardware and software issues, manage Office 365 and AD services, and support remote users. You will use remote-control tools to image, configure, and maintain desktops and peripherals, while collaborating with IT teams to uphold SLAs and security requirements.

Ideal candidates have up to 1 year of Tier 2 support experience, IT training, and strong problem-solving and writing skills.