IT Deskside Support

GABLETEK; Southfield (MI); On-site; USD 52,000 - 69,000; Full time

Job summary

GABLETEK is seeking a Desktop System Administrator to be the go-to person for hands-on IT support and to keep end users, hardware, and systems running smoothly. The role involves troubleshooting, deploying machines, and supporting engineering software across the organization.

Open to recent grads with training provided. You will join a collaborative IT team and gain exposure to a range of hardware and software, including AutoCAD, UG, CATIA, and Solidworks in a teaching-friendly environment.

Qualifications

• 3+ years IT/computer support experience or IT/CS/IS degree
• Familiarity with Windows 7/10, Office, GSuite, and Active Directory
• Helpdesk/ticketing system experience a plus

Responsibilities

• Provide second-level troubleshooting for hardware and software issues
• Install, configure, and support laptops, desktops, printers, scanners, and video conferencing equipment
• Image and deploy machines using SCCM/Symantec Ghost
• Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.)
• Set up new equipment, network print queues, and user workstations
• Troubleshoot and patch corporate software applications
• Track and resolve issues through our ticketing system
• Manage IT asset inventory and coordinate with vendors and other IT teams

Skills

Windows OS

Microsoft Office

GSuite

Active Directory

Communication

Helpdesk

Problem solving

End-user support

Education

IT/CS/IS degree

Tools

SCCM

Symantec Ghost

Ticketing systems

Job description

Desktop System Administrator
Open to recent grads — we'll train the right person!

We're hiring a Desktop System Administrator to be the go-to person for hands-on IT support — keeping our end users, hardware, and systems running smoothly every day.

What You'll Do

• Provide second-level troubleshooting for hardware and software issues
• Install, configure, and support laptops, desktops, printers, scanners, and video conferencing equipment
• Image and deploy machines using SCCM/Symantec Ghost
• Support specialized engineering software (AutoCAD, UG, CATIA, Solidworks, etc.)
• Set up new equipment, network print queues, and user workstations
• Troubleshoot and patch corporate software applications
• Track and resolve issues through our ticketing system
• Manage IT asset inventory and coordinate with vendors and other IT teams

What We're Looking For

• 3+ years of IT/computer support experience — or a degree in IT, Computer Science, or Information Systems (new grads welcome to apply!)
• Familiarity with Windows 7/10, Microsoft Office, GSuite, and Active Directory
• Helpdesk/ticketing system experience a plus
• Strong communication skills — comfortable supporting all levels of end users, including executives
• A problem-solver who takes ownership and documents things well

Why You'll Like It Here

• Room to grow — training provided for the right candidate
• Work across a variety of hardware, software, and specialized engineering tools
• Be part of a collaborative IT team supporting the whole business