IT Desk Specialist: Windows/macOS End-User Support, Equity

Armaments Research Company; Ashburn (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Equity Options

401k plan

Employer paid employee medical, dental

Vision coverage

12 paid holidays

Job summary

Armaments Research Company (ARC) is a technology company delivering real-time situational awareness and battlefield logistics capabilities to the warfighter. You will manage program execution to support our IoT devices and national security initiatives, joining a hybrid work environment in Virginia.

As the IT Support Lead, you will handle hardware, software, and connectivity issues, deploy devices, manage Microsoft 365/Azure AD users, monitor networks, and uphold CMMC Level 2 compliance.

Qualifications

• 1+ year in IT Support, Help Desk, or Desktop Support role.
• Proficiency with Windows 10/11 troubleshooting and basic administration.
• Working knowledge of macOS in a mixed Windows/Mac environment.
• Familiarity with Microsoft 365: Outlook, Teams, SharePoint, OneDrive.
• Basic understanding of networking fundamentals: WiFi, VPN, DNS, DHCP.
• Strong troubleshooting instincts with clear communication.
• Excellent communication and customer-service mindset.

Responsibilities

• Serve as the primary point of contact for internal IT support requests across hardware, software, connectivity, and account issues.
• Troubleshoot and resolve technical issues across Windows and macOS environments in person, remotely, and via the ticketing system.
• Manage the IT ticketing queue: logging, prioritizing, and resolving requests with clear communication.
• Escalate complex issues to senior IT staff with thorough documentation.
• Provide A/V and technical support for team meetings, all-hands events, and customer demonstrations.
• Set up, configure, and deploy laptops and peripherals for new employees.
• Manage user accounts and access in Microsoft 365 and Azure AD: creating, modifying, and disabling accounts as needed.
• Perform onboarding IT setup for new hires: accounts, devices, software, and access on Day 1.
• Perform offboarding IT tasks for departing employees: revoking access, recovering equipment, and securing accounts.
• Maintain and track IT asset inventory: devices, peripherals, cables, and accessories.
• Support basic network troubleshooting: WiFi connectivity, VPN access, and printer issues.
• Assist with software installations, updates, and patch management on employee devices.
• Support endpoint management using MDM tools (Intune, Jamf, or equivalent).
• Assist with monitoring and maintaining ARC's Starlink and field connectivity solutions.
• Follow and help enforce ARC's IT security policies including password management, MFA, and acceptable use.
• Assist with maintaining ARC's CMMC Level 2 compliance posture; following established security procedures and escalating any anomalies.
• Support periodic access reviews and help maintain accurate records of user permissions.
• Complete required security awareness and CUI training and support team compliance with annual training requirements.
• Document common issues and resolutions in ARC's IT knowledge base; building a resource that makes the whole team more self-sufficient.
• Maintain accurate records in the IT ticketing system.
• Assist with updating IT procedures and runbooks as directed.

Skills

Windows

macOS

Microsoft 365

Networking basics

Troubleshooting

Customer service

Tools

Intune

Jamf

Azure AD

Jira/ServiceNow

Job description

Armaments Research Company (ARC) is a technology company delivering real-time situational awareness and battlefield logistics capabilities to the warfighter. You will manage program execution to support our IoT devices and national security initiatives, joining a hybrid work environment in Virginia.

As the IT Support Lead, you will handle hardware, software, and connectivity issues, deploy devices, manage Microsoft 365/Azure AD users, monitor networks, and uphold CMMC Level 2 compliance.