IT Desktop Specialist

Armaments Research Company; Ashburn (VA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity Options

401k plan

Employer paid employee medical, dental

Vision coverage

12 paid holidays

Descripción de la vacante

Armaments Research Company (ARC) is a technology company delivering real-time situational awareness and battlefield logistics capabilities to the warfighter. You will manage program execution to support our IoT devices and national security initiatives, joining a hybrid work environment in Virginia.

As the IT Support Lead, you will handle hardware, software, and connectivity issues, deploy devices, manage Microsoft 365/Azure AD users, monitor networks, and uphold CMMC Level 2 compliance.

Formación

• 1+ year in IT Support, Help Desk, or Desktop Support role.
• Proficiency with Windows 10/11 troubleshooting and basic administration.
• Working knowledge of macOS in a mixed Windows/Mac environment.
• Familiarity with Microsoft 365: Outlook, Teams, SharePoint, OneDrive.
• Basic understanding of networking fundamentals: WiFi, VPN, DNS, DHCP.
• Strong troubleshooting instincts with clear communication.
• Excellent communication and customer-service mindset.

Responsabilidades

• Serve as the primary point of contact for internal IT support requests across hardware, software, connectivity, and account issues.
• Troubleshoot and resolve technical issues across Windows and macOS environments in person, remotely, and via the ticketing system.
• Manage the IT ticketing queue: logging, prioritizing, and resolving requests with clear communication.
• Escalate complex issues to senior IT staff with thorough documentation.
• Provide A/V and technical support for team meetings, all-hands events, and customer demonstrations.
• Set up, configure, and deploy laptops and peripherals for new employees.
• Manage user accounts and access in Microsoft 365 and Azure AD: creating, modifying, and disabling accounts as needed.
• Perform onboarding IT setup for new hires: accounts, devices, software, and access on Day 1.
• Perform offboarding IT tasks for departing employees: revoking access, recovering equipment, and securing accounts.
• Maintain and track IT asset inventory: devices, peripherals, cables, and accessories.
• Support basic network troubleshooting: WiFi connectivity, VPN access, and printer issues.
• Assist with software installations, updates, and patch management on employee devices.
• Support endpoint management using MDM tools (Intune, Jamf, or equivalent).
• Assist with monitoring and maintaining ARC's Starlink and field connectivity solutions.
• Follow and help enforce ARC's IT security policies including password management, MFA, and acceptable use.
• Assist with maintaining ARC's CMMC Level 2 compliance posture; following established security procedures and escalating any anomalies.
• Support periodic access reviews and help maintain accurate records of user permissions.
• Complete required security awareness and CUI training and support team compliance with annual training requirements.
• Document common issues and resolutions in ARC's IT knowledge base; building a resource that makes the whole team more self-sufficient.
• Maintain accurate records in the IT ticketing system.
• Assist with updating IT procedures and runbooks as directed.

Conocimientos

Windows

macOS

Microsoft 365

Networking basics

Troubleshooting

Customer service

Herramientas

Intune

Jamf

Azure AD

Jira/ServiceNow

Descripción del empleo

About Armaments Research Company

Armaments Research Company (ARC) is a technology company dedicated to bringing real-timesituational awareness and battlefield logistics capabilities to the warfighter. You will be an integral part of the ARC team managing program execution in support of our innovative and powerful IoT devices to enhance national security.

What You’ll Do

Day-to-Day IT Support

• Serve as the primary point of contact for internal IT support requests across hardware, software, connectivity, and account issues
• Troubleshoot and resolve technical issues across Windows and macOS environments: in person, remotely, and via the ticketing system
• Manage the IT ticketing queue: logging, prioritizing, and resolving requests in a timely manner with clear communication throughout
• Escalate complex issues to senior IT staff with thorough documentation of steps already taken
• Provide A/V and technical support for team meetings, all-hands events, and customer demonstrations

Device & Account Management

• Set up, configure, and deploy laptops and peripherals for new employees
• Manage user accounts and access in Microsoft 365 and Azure Active Directory: creating, modifying, and disabling accounts as needed
• Perform onboarding IT setup for new hires: accounts, devices, software, and access on Day 1
• Perform offboarding IT tasks for departing employees: revoking access, recovering equipment, and securing accounts
• Maintain and track IT asset inventory: devices, peripherals, cables, and accessories

Systems & Network Support

• Support basic network troubleshooting: WiFi connectivity, VPN access, and printer issues
• Assist with software installations, updates, and patch management on employee devices
• Support endpoint management using MDM tools (Intune, Jamf, or equivalent)
• Assist with monitoring and maintaining ARC's Starlink and field connectivity solutions

Security & Compliance Support

• Follow and help enforce ARC's IT security policies including password management, MFA, and acceptable use
• Assist with maintaining ARC's CMMC Level 2 compliance posture; following established security procedures and escalating any anomalies
• Support periodic access reviews and help maintain accurate records of user permissions
• Complete required security awareness and CUI training and support team compliance with annual training requirements

Documentation

• Document common issues and resolutions in ARC's IT knowledge base; building a resource that makes the whole team more self-sufficient
• Maintain accurate records in the IT ticketing system
• Assist with updating IT procedures and runbooks as directed

Relevant Skills And Experience

• 1+ year of experience in an IT Support, Help Desk, or Desktop Support role
• Proficiency with Windows 10/11 troubleshooting and basic administration
• Working knowledge of macOS (ARC is a mixed Windows/Mac environment)
• Familiarity with Microsoft 365: Outlook, Teams, SharePoint, OneDrive
• Basic understanding of networking fundamentals: WiFi, VPN, DNS, DHCP
• Strong troubleshooting instincts: you approach problems methodically and don't give up easily
• Excellent communication and interpersonal skills: patient, clear, and never condescending
• Customer-service mindset: you genuinely enjoy helping people and take pride in fast, effective resolutions

Bonus Points

• Experience with Active Directory or Azure AD user and group management
• Familiarity with an IT ticketing system (Jira, ServiceNow, Zendesk, or similar)
• CompTIA A+ certification (or currently studying for it)
• Experience supporting a hybrid or remote workforce
• Familiarity with MDM tools such as Microsoft Intune or Jamf
• Interest in cybersecurity and a basic awareness of security best practices
• Prior experience in a startup, defense contractor, or government environment

This position will require access to restricted information and facilities protected under U.S. laws and regulations, including the National Industrial Security Program Operating Manual (NISPOM). Please note that any offer for employment will be conditioned on any required authorization to receive access to such restricted information and facilities necessary to perform the responsibilities of the position.

Citizenship Verification: This position requires verification of U.S. Citizenship to meet federal government security screening requirements required for this role. The successful candidate must be a U.S. Citizen and otherwise eligible to obtain access to classified information and facilities necessary to perform the responsibilities of the position.

What We Offer

• Equity Options
• 401k plan
• Employer paid employee medical, dental and vision
• 12 paid holidays plus Flexible PTO Policy