User Support Engineer

Railhead, inc.; Fort Meade (MD); On-site; USD 100,000 - 140,000; Full time

Job summary

Railhead, Inc. seeks a User Support Engineer to support the Defense Enclave Services program at Fort Meade, MD. You will focus on lifecycle replacement activities for enterprise network infrastructure, ensuring DISA/DoD standards compliance during planning, staging, configuration, testing, and migration of devices.

You will lead technical analysis, collaborate with R&D and server/network teams, and support SOPs, security posture, and deployments across enterprise environments.

Qualifications

• BA/BS in a technical or managerial discipline; 10+ years relevant experience.
• 5+ years of systems engineering design and operations experience.
• 7+ years of experience configuring, securing, and troubleshooting end-user computing devices.
• Solution engineering design and transition for SCCM, MECM, MS Intune, VMware, Azure Virtual Desktop, and Deskop EndPoint Solutions including Apple products.
• IAT Level II certification (Security+ CE or DoD Baseline) required before start.

Responsibilities

• Support system integration, evaluation, site surveys, verification and validation, and risk assessments for total systems and architectures.
• Conduct research and analysis to support strategic implementation plans and risk mitigation.
• Collaborate with vendors and groups to leverage emerging technology for mission assurance.
• Provide engineering technical analysis to resolve issues using engineering theories and concepts.
• Assist in security and compliance posture assessment to maintain accreditation.
• Contribute to project schedules, risk mitigation, lessons learned, and stakeholder updates.
• Develop implementation plans, SOPs, schedules, and related documents.
• Support desktop imaging and deployment using SCCM, MECM, and Intune.

Skills

Multitask

Team leadership

Technical writing

Verbal communication

Networking

Education

BA/BS in technical or managerial discipline

Tools

SCCM

MECM

MS Intune

VMware

Azure Virtual Desktop

Job description

About this position

Railhead, Inc. is a leader in intelligence, surveillance, and reconnaissance; advanced cyber solutions; cloud and managed IT solutions; engineering, and information-based solutions for law enforcement and homeland security. We provide training and logistics in support of ready-made operations; and operational support services and solutions in support of organizations not limited to DHS, DoD, and the Intelligence Community (IC). We hire mission enablers who reflect our communities and proactively embrace diversity and inclusion, in order to advance our corporate culture, develop our family of employees into the best they can be, and in turn grow our market share throughout industry.

Railhead, Inc. is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Position: User Support Engineer

Railhead is seeking a User Support Engineer to support the Defense Enclave Services (DES) program at Ft. Meade, MD. This position will focus on Lifecycle Replacement (LCR) activities for enterprise network infrastructure, including end-of-service (EOS) and end-of-life (EOL) technology refresh initiatives across the enterprise environment.

The selected candidate will provide technical expertise for planning, staging, configuration, testing, implementation, and migration of enterprise network devices while ensuring compliance with DISA and DoD standards.

Responsibilities:

• Completes activities to support system integration, system evaluation and analysis, site surveys, verification and validation, cost and risk, and supportability and effectiveness analysis for total systems and architectures.
• Conduct advanced research and analysis of current systems to support development of strategic implementation plans and designs, document and mitigate risks as well as lessons learned, and provide regular updates.
• Research and collaborate with vendors and various groups, such as R&D, Server and Network teams, and provide recommendations on how to leverage emerging technology to improve mission assurance.
• Conducts engineering technical analysis to support resolving issues through application of engineering theories and concepts.
• Support the operational assessment and documentation of systems security and compliance posture to maintain accreditation.
• Provide input to project schedules, identify and mitigate risks, document lessons learned, and deliver regular updates to stakeholders
• Develops implementation plans, SOPs, schedules, and other pertinent documents and artifacts
• Support desktop and release and deploy activities including, but not limited to, desktop support, imaging, MS System Center Configuration Manager (SCCM), Microsoft EndPoint Configuration Manager (MECM), and MS Intune

Knowledge and Skills:

• Exhibit the flexibility to multitask, refocus and shift priorities to support the mission, warfighter and customer requirements.
• Adapt for working in team oriented or independent projects
• Lead a multi-functional team, prioritize actions, and support customer requirements
• Excellent technical writing & presentation skills
• Maintain a strong understanding of networking architecture, servers, systems design, virtual hosts, and configuration management and licensing.
• Ability to visualize proposed solutions in diagrams, feasibility documents and reports (i.e., understanding/experience with OV-1/SV-1 diagrams)
• Document Standard Operating Procedures and guides.
• Excellent verbal and written communication skills
• Ability to organize and facilitate planning and demonstrations
• Ability to track, manage, and ensure project tasks are completed in a timely manner
• Ability form and lead integrated product teams (IPT) to support the activities and meet customer requirements

Technical Knowledge

• Understanding of the technical environment
• Microsoft operating system
• Understanding of Apple computing devices
• Microsoft Endpoint Configuration Manager (MECM)

Qualifications

• BA/BS in a technical or managerial discipline with 10 years of experience relevant to the position responsibilities.
• 5+ Years of Systems engineering design and operations experience.
• 7+ Years experience with configuring, securing, and troubleshooting end-user computing devices
• Solution engineering design and transition for SCCM, MECM, MS InTune, VMware, Azure Virtual Desktop Infrastructure, Desktop EndPoint Solutions to include Apple products, and Virtual Hosting/Data Storage Management.
• IAT Level II certification (Security+ CE or appropriate DoDM 8570 Baseline Certification) is required before start