Enterprise IT Help Desk & Systems Support

Leader Communications Inc. (LCI); Alexandria (VA); On-site; USD 70,000 - 110,000; Full time

Job summary

Leader Communications Inc. (LCI) seeks a Computer Support Specialist to resolve complex hardware/software issues, manage enterprise OSs, and oversee device control with Ivanti, KACE, Intune, and JAMF. The role includes security clearance requirements and collaboration with security and operations teams.

The candidate will IT-support in macOS/Windows environments, lead incident response, and support hybrid/cloud identity solutions, with strong emphasis on security best practices.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a closely related field.
• Minimum 3–6 years' IT help desk Tier 1 & Tier II experience.
• CompTIA Security+ certification.
• Microsoft Certified: Endpoint Administrator Associate (or equivalent).
• Apple Certified IT Professional.
• AWS Certified Cloud Practitioner (or higher).
• ITIL Foundation or equivalent.
• Certified SysOps Administrator – Associate.
• Security clearance required: Public Trust.
• U.S. citizenship and security clearances as required.

Responsibilities

• Administer and support enterprise macOS and Windows operating systems.
• Utilize Ivanti, KACE, Microsoft Intune, and JAMF for centralized device control.
• Deploy software packages, manage configurations, and automate tasks.
• Oversee imaging, provisioning, and modern deployment workflows.
• Manage Microsoft Entra ID, Active Directory, and RBAC.
• Administer MFA protocols for secure access.
• Maintain AWS-integrated identity solutions across cloud/hybrid.
• Lead incident response and coordinate with Service Desk, NOC, and Cybersecurity.
• Drive root-cause remediation and escalations in timely fashion.

Skills

Troubleshooting

Security

Incident response

Communication

Zero Trust

Interpersonal delivery

AWS identity

Active Directory

Education

Bachelor’s degree in IT/CS or related field

Tools

Ivanti

KACE

Microsoft Intune

JAMF

Job description

Leader Communications Inc. (LCI) seeks a Computer Support Specialist to resolve complex hardware/software issues, manage enterprise OSs, and oversee device control with Ivanti, KACE, Intune, and JAMF. The role includes security clearance requirements and collaboration with security and operations teams.

The candidate will IT-support in macOS/Windows environments, lead incident response, and support hybrid/cloud identity solutions, with strong emphasis on security best practices.