IT Support Lead - Windows, Linux & Security

Arcfield; Middletown (RI); On-site; USD 57,000 - 98,000; Full time

Benefits offered by this job

Health insurance

Life Insurance

Paid Time Off

Holiday Pay

Disability insurance

Retirement benefits

Learning and development

Job summary

Arcfield in Middletown, RI seeks a support technician team lead to diagnose and resolve hardware, software, network and access issues while guiding junior technicians. Responsibilities include coordinating daily IT support, managing devices and servers, and ensuring secure, reliable operations.

The role emphasizes infrastructure maintenance, user account administration across Microsoft 365/AD/Azure, vendor coordination, cybersecurity, and participation in IT projects to improve processes and

Qualifications

• BS/BA or higher with 2–4 years of related IT experience.
• Experience implementing Windows technologies (2019/2022/202x).
• Knowledge of Linux, IIS, PKI, and security best practices.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, network, and access issues.
• Lead IT operations and supervise junior technicians; act as an escalation point.
• Manage IT infrastructure, devices, servers, and software deployments.

Skills

Windows

Linux

IIS

PKI

Security+

Education

Bachelor's degree

Job description

Arcfield in Middletown, RI seeks a support technician team lead to diagnose and resolve hardware, software, network and access issues while guiding junior technicians. Responsibilities include coordinating daily IT support, managing devices and servers, and ensuring secure, reliable operations.

The role emphasizes infrastructure maintenance, user account administration across Microsoft 365/AD/Azure, vendor coordination, cybersecurity, and participation in IT projects to improve processes and