IT Desktop Specialist

Armaments Research Company; Virginia; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Equity Options

401k plan

Employer paid employee medical, dental

Job summary

Armaments Research Company (ARC) is seeking an IT Support professional to serve as the primary contact for internal IT needs and to maintain a robust Windows/macOS environment. You will manage accounts in Microsoft 365 and Azure AD, deploy devices, and keep the IT ticketing system running smoothly.

In this role you will troubleshoot across platforms, support endpoints with MDM, and assist with security and compliance tasks in a dynamic, defense-oriented setting.

Qualifications

• 1+ year experience in IT Support, Help Desk, or Desktop Support.
• Proficiency with Windows 10/11 troubleshooting and admin tasks.
• Working knowledge of macOS in a mixed Windows/macOS environment.
• Familiarity with Microsoft 365 applications like Outlook, Teams, SharePoint, OneDrive.
• Basic networking understanding: WiFi, VPN, DNS, DHCP.
• Strong problem-solving and communication skills.
• Customer-service mindset with a focus on fast, effective resolutions.

Responsibilities

• Serve as primary contact for internal IT support across hardware, software, connectivity, and accounts.
• Troubleshoot issues across Windows and macOS; handle in person, remote, and ticketing system requests.
• Manage IT ticket queue: log, prioritize, and resolve with clear communication.
• Escalate complex issues with documented steps taken.
• Provide A/V and technical support for team meetings and demonstrations.
• Set up and deploy laptops/peripherals for new employees; onboard and offboard users.
• Manage user accounts in Microsoft 365 and Azure AD; track assets and inventory.
• Support endpoint management with MDM tools and monitor field connectivity solutions.

Skills

Windows troubleshooting

macOS knowledge

Microsoft 365 administration

Networking basics

Customer service

Communication skills

Tools

MDM tools (Intune/Jamf)

Azure AD

Job description

Armaments Research Company (ARC) is a technology company dedicated to bringing real-timesituational awareness and battlefield logistics capabilities to the warfighter. You will be an integral part of the ARC team managing program execution in support of our innovative and powerful IoT devices to enhance national security.

Our core offering is the ARC AI-Enabled Weapons Sensor (AEWS), which collects and transmits real-time tactical data to the cloud. This information enables battlefield/tactical awareness and aggregated insights into big data sets that do not exist today. ARC technologies were initially developed in partnership with DARPA and the National Science Foundation and leverage internet-of-things (IoT) technology and machine learning to derive actionable insights and transform operational responses.This novel technology will be deployed at scale to enhance safety, decision-making, and sustainment for the warfighter at the tactical edge.

What You'll Do

Day-to-Day IT Support

• Serve as the primary point of contact for internal IT support requests across hardware, software, connectivity, and account issues
• Troubleshoot and resolve technical issues across Windows and macOS environments: in person, remotely, and via the ticketing system
• Manage the IT ticketing queue: logging, prioritizing, and resolving requests in a timely manner with clear communication throughout
• Escalate complex issues to senior IT staff with thorough documentation of steps already taken
• Provide A/V and technical support for team meetings, all-hands events, and customer demonstrations

Device & Account Management

• Set up, configure, and deploy laptops and peripherals for new employees
• Manage user accounts and access in Microsoft 365 and Azure Active Directory: creating, modifying, and disabling accounts as needed
• Perform onboarding IT setup for new hires: accounts, devices, software, and access on Day 1
• Perform offboarding IT tasks for departing employees: revoking access, recovering equipment, and securing accounts
• Maintain and track IT asset inventory: devices, peripherals, cables, and accessories

Systems & Network Support

• Support basic network troubleshooting: WiFi connectivity, VPN access, and printer issues
• Assist with software installations, updates, and patch management on employee devices
• Support endpoint management using MDM tools (Intune, Jamf, or equivalent)
• Assist with monitoring and maintaining ARC's Starlink and field connectivity solutions

Security & Compliance Support

• Follow and help enforce ARC's IT security policies including password management, MFA, and acceptable use
• Assist with maintaining ARC's CMMC Level 2 compliance posture; following established security procedures and escalating any anomalies
• Support periodic access reviews and help maintain accurate records of user permissions
• Complete required security awareness and CUI training and support team compliance with annual training requirements

Documentation

• Document common issues and resolutions in ARC's IT knowledge base; building a resource that makes the whole team more self-sufficient
• Maintain accurate records in the IT ticketing system
• Assist with updating IT procedures and runbooks as directed

Relevant Skills and Experience

• 1+ year of experience in an IT Support, Help Desk, or Desktop Support role
• Proficiency with Windows 10/11 troubleshooting and basic administration
• Working knowledge of macOS (ARC is a mixed Windows/Mac environment)
• Familiarity with Microsoft 365: Outlook, Teams, SharePoint, OneDrive
• Basic understanding of networking fundamentals: WiFi, VPN, DNS, DHCP
• Strong troubleshooting instincts: you approach problems methodically and don't give up easily
• Excellent communication and interpersonal skills: patient, clear, and never condescending
• Customer-service mindset: you genuinely enjoy helping people and take pride in fast, effective resolutions

Bonus Points

• Experience with Active Directory or Azure AD user and group management
• Familiarity with an IT ticketing system (Jira, ServiceNow, Zendesk, or similar)
• CompTIA A+ certification (or currently studying for it)
• Experience supporting a hybrid or remote workforce
• Familiarity with MDM tools such as Microsoft Intune or Jamf
• Interest in cybersecurity and a basic awareness of security best practices
• Prior experience in a startup, defense contractor, or government environment

This position will require access to restricted information and facilities protected under U.S. laws and regulations, including the National Industrial Security Program Operating Manual (NISPOM). Please note that any offer for employment will be conditioned on any required authorization to receive access to such restricted information and facilities necessary to perform the responsibilities of the position.

Citizenship Verification: This position requires verification of U.S. Citizenship to meet federal government security screening requirements required for this role. The successful candidate must be a U.S. Citizen and otherwise eligible to obtain access to classified information and facilities necessary to perform the responsibilities of the position.

What We Offer:

• Equity Options
• 401k plan
• Employer paid employee medical, dental and vision

As set forth in Armaments Research Company ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.