IT Customer Support Specialist In-Office Dallas

Keystone Meadows Solutions; Dallas (TX); Presencial; USD 38.000 - 48.000; Jornada completa

Descripción de la vacante

Keystone Meadows Solutions in Dallas, TX, is seeking a Customer Service Representative for a full-time role. The position focuses on resolving customer inquiries, managing accounts, and guiding users through our IT services.

Collaboration with a close-knit team and use of modern tools are emphasized. Qualifications include a high school diploma or equivalent and at least one year of customer service experience, with strong communication and a customer-centric approach.

Formación

• High school diploma or equivalent is required.
• At least one year of customer service experience.
• Strong communication skills are essential.
• Customer-centric approach is expected.
• Detail-oriented mindset is important for accuracy.
• Comfortable with technology and software tools.

Responsabilidades

• Handle incoming customer inquiries and provide clear, helpful information.
• Manage customer accounts and track details for smooth operations.
• Assist in troubleshooting issues and guide customers through solutions.
• Use project management tools like Asana or Trello to stay organized.
• Collaborate with the team in-person and virtually to support customer needs.

Conocimientos

Strong communication

Customer-centric

Detail-oriented

Comfortable with technology

Educación

High school diploma or equivalent

Herramientas

Asana

Trello

Descripción del empleo

Keystone Meadows Solutions in Dallas, TX, is seeking a Customer Service Representative for a full-time role. The position focuses on resolving customer inquiries, managing accounts, and guiding users through our IT services.

Collaboration with a close-knit team and use of modern tools are emphasized. Qualifications include a high school diploma or equivalent and at least one year of customer service experience, with strong communication and a customer-centric approach.