Tax Services Support Specialist - Onsite in Dallas

Coforge Limited; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

Coforge Ltd. in Dallas, TX is seeking a Customer Service Representative to join our on-site team. You will handle client inquiries via email, phone, and ticketing systems, providing timely and accurate information to ensure a positive service experience.

The role emphasizes clear communication, problem solving, and collaboration with other departments to resolve issues related to tax services. Candidates should be customer-focused and able to multitask in a fast-paced environment.

Qualifications

• Experience in customer service or support roles.
• Familiarity with tax services is a plus.
• On-site in Dallas, TX is required.

Responsibilities

• Respond to customer inquiries via email, phone, and ticketing systems.
• Resolve product or service issues by clarifying requests and providing solutions.
• Maintain a customer-focused approach with timely, accurate information.
• Document interactions and keep records in the ticketing system.
• Collaborate with team and other departments to improve service efficiency.
• Stay updated on product knowledge and company policies.

Skills

Verbal & written comms

Problem solving

Ticketing systems

Time management

Tax processes knowledge

Interpersonal skills

MS Office

Job description

Coforge Ltd. in Dallas, TX is seeking a Customer Service Representative to join our on-site team. You will handle client inquiries via email, phone, and ticketing systems, providing timely and accurate information to ensure a positive service experience.

The role emphasizes clear communication, problem solving, and collaboration with other departments to resolve issues related to tax services. Candidates should be customer-focused and able to multitask in a fast-paced environment.