IT Coordinator: Helpdesk & IT Solutions for Nonprofit

Central Texas Food Bank, Inc.; Waco (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

403(b) retirement plan

Telemedicine services

Employee assistance program

Paid time off

Job summary

Central Texas Food Bank in Waco, TX, is seeking an IT Helpdesk Coordinator to provide on-site and remote IT support for staff, manage devices, and maintain core systems. You will work with Windows 10/11, Active Directory, and Microsoft 365 to ensure reliable access and security across the organization.

The role requires 3+ years in IT support, excellent customer service, and clear communication across departments.

Qualifications

• 3+ years of hands-on IT support in a business environment.
• Strong Windows 10/11 administration and troubleshooting.
• Experience with Active Directory and Microsoft 365 Suite (SharePoint, Exchange, Entra, Intune).
• Experience managing user accounts, devices, and permissions.
• Proven customer service and communication skills to a wide array of user proficiency level.

Responsibilities

• First point of contact for helpdesk tickets.
• Troubleshoot hardware, software, and access issues.
• Support remote and onsite staff.
• Own ticket intake, documentation, triage, and escalation handoff.
• Manage device provisioning and asset tracking.
• Support Active Directory, M365, Exchange and related tools.

Skills

IT support

Windows administration

Active Directory

Microsoft 365

Customer service

Technical communication

Troubleshooting

Education

High school diploma

Job description

Central Texas Food Bank in Waco, TX, is seeking an IT Helpdesk Coordinator to provide on-site and remote IT support for staff, manage devices, and maintain core systems. You will work with Windows 10/11, Active Directory, and Microsoft 365 to ensure reliable access and security across the organization.

The role requires 3+ years in IT support, excellent customer service, and clear communication across departments.