IT Coordinator - Waco

Central Texas Food Bank, Inc.; Waco (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

403(b) retirement plan

Telemedicine services

Employee assistance program

Paid time off

Job summary

Central Texas Food Bank in Waco, TX, is seeking an IT Helpdesk Coordinator to provide on-site and remote IT support for staff, manage devices, and maintain core systems. You will work with Windows 10/11, Active Directory, and Microsoft 365 to ensure reliable access and security across the organization.

The role requires 3+ years in IT support, excellent customer service, and clear communication across departments.

Qualifications

• 3+ years of hands-on IT support in a business environment.
• Strong Windows 10/11 administration and troubleshooting.
• Experience with Active Directory and Microsoft 365 Suite (SharePoint, Exchange, Entra, Intune).
• Experience managing user accounts, devices, and permissions.
• Proven customer service and communication skills to a wide array of user proficiency level.

Responsibilities

• First point of contact for helpdesk tickets.
• Troubleshoot hardware, software, and access issues.
• Support remote and onsite staff.
• Own ticket intake, documentation, triage, and escalation handoff.
• Manage device provisioning and asset tracking.
• Support Active Directory, M365, Exchange and related tools.

Skills

IT support

Windows administration

Active Directory

Microsoft 365

Customer service

Technical communication

Troubleshooting

Education

High school diploma

Job description

• Location 1402 Gholson Road,Waco, TX, 76704,United States
• Job Category IT
• Employee Type Full Time
• Required Degree High school
• Travel 25%
• Manage Others No

Description

About Central Texas Food Bank

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization in Central Texas and a proud member of the Feeding America network. From its headquarters in Austin and its distribution hub in Waco, CTFB serves a 21-county region on a mission to increase food access by providing nutritious food, leading hunger and poverty advocacy efforts, and transforming lives through programs, education, and innovative solutions. Through a combination of direct service programs and a network of approximately 250 nonprofit community partners, CTFB supports over 612,000 food-insecure individuals annually. We offer a collaborative and community-focused culture that values Service, Integrity, Dignity, Collaboration and Innovation.

Position Overview

Th e objectiv e of this position is made up of two foundational pillars. The first pillar represents the “what” of the role; P rovid ing helpdesk support and technical assistance to CTFB team members onsite at our Waco office, and remotely for our Austin Office . Responsibilities i nclude, but are not limited to, the set-up and support of staff computers , onboarding duties, printer and A/V management, installation , and diagnosis of software and hardware problems ; preventive maintenance, upgrading, repairing , and ultimately, inventing solutions to provide optimal performance for our fellow team members.

The second pillar regards the “how” of the role ; IT as a department leans heavily into building and maintaining strong, active relationships with departments across the organization. At CTFB, the IT department isn’t content with keeping a reactionary posture, rather, w e start conversations, ask questions, check on team members, seek ing out those unrealized opportunities to invent a better way.

Relationships

This position reports to the Manager of IT, who is located onsite at the Austin office . T his position is h ighly visible and works to support all departments at CTFB , requiring extensive interaction with and service to the greater organization . This position also works with external stakeholders to include third-party support services . The IT Coordinator must be able to exercise discretion and independent judgment in their work and work effectively across organizational lines. By nature, this role is highly social interaction oriented. This role does not supervise other team members.

Requirements

Qualifications

Required:

• 3+ years of hands-on IT support in a business environment
• Strong Windows 10/11 administration and troubleshooting
• Experience with Active Directory and Microsoft 365 Suite ( SharePoint, Exchange, Entra, Intune)
• Experience managing user accounts, devices, and permissions
• Proven customer service and communication skills to a wide array of user proficiency level
• Ability to independently digest new technical knowledge and then consult others
• Conversational proficiency at boiling down complex topics into non-technical verbiage
• Comfort approaching ambiguity and being the one to dispel it

Preferred:

• Nonprofit and/or MSP experience
• Experience in multi-site environments
• Basic networking skills

Your Responsibilities

End-User Support

• First point of contact for helpdesk tickets
• Troubleshoot hardware, software, and access issues
• Support remote and onsite staff
• Own ticket intake, documentation, triage, and escalation handoff

Device & Asset Management

• Provision, deploy, and maintain endpoints
• Track inventory and lifecycle
• Manage check-in/out process
• Stage and prepare IAM/onboarding/offboarding

Systems & Administration

• Manage Active Directory, M365, Exchange
• Support VoIP and SaaS tools
• Maintain backups and assist in restoration
• Handling and protecting confidential information

Operations & Improvement

• Identify and r ecommend technology improvement
• Develop skills through shadowing, delegated project tasks, and training materials
• Leverage ticket metrics/tagging to find opportunities for process improvement and automation

Working Conditions

• Hours of Operation: Monday - Friday 8:00 a.m. – 5:00 p.m., some evening and weekend hours may be required , especially during peak times, disaster response, or holidays
• Environment: This position works in a typical office setting on site at our Waco facility . There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use. Occasional work will occur in a warehouse setting. T he position also requires working independently and with others on a team.
• Travel: CTFB serves 21 counties in central Texas. This position occasionally requires same-day travel between counties, using a personal vehicle, CTFB passenger fleet and possibly occasional out of town travel for meetings, special events or meeting for some positions.

Summary

Comprehensive Benefits We are committed to service, above all else , in our community and for our team members . With o ur commitment to the health and wellness of our team members , we provide a full benefits package to include the following:

• Medical, dental, and vision plans ,
• C ompany paid short and long term disability insurance plus employee life insurance,
• 403b retirement plan plus up to 5% matching contribution after one year of service,
• T elemedicine for physical and mental health,
• E mployee assistance program,
• P aid time off including paid holidays,
• O utdoor seating area with a garden view.

In addition, Central Texas Food Bank is designated a Texas Mother-Friendly Workplace AND a Best Place for Working Parents. Grow your career, build your network and develop your talents while enjoying the flexibility of a family-friendly environment .