IT Help Desk & Desktop Support Coordinator

BASIS ED; United States; Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

BASIS Pflugerville is seeking an IT Coordinator to join our team and support day-to-day technology needs across the campus. The role focuses on help desk operations, desktop support, imaging, and basic systems administration with Office 365 and Active Directory responsibilities.

The candidate should have an Associate degree or equivalent experience, 1–2 years in IT Help Desk, and familiarity with SharePoint 2013, System Center 2012, and Microsoft Dynamics.

Qualificações

• Required technical or Associate's degree; experience can substitute degree.
• 1–2 years in IT Help Desk environment.
• Preferred knowledge of SharePoint 2013.
• Knowledge of System Center 2012.
• Knowledge of Microsoft Dynamics.
• Basic understanding of IP routing.

Responsabilidades

• Serve as help desk tier 1 and 2 engineer for desktops, laptops, tablets, and smartphones.
• Image computers using PXE boot and configure Office 365, Outlook, and Lync 2013.
• Maintain Active Directory user and computer accounts.
• Support a wide variety of network and software applications and firewall protections.
• Maintain and create IT process documentation and inventory lists.
• Support telephony equipment including VOIP and analog services.

Conhecimentos

Help desk

Desktop support

Customer service

Systems administration

Active Directory

Office 365 Admin

Formação académica

Associate degree

Ferramentas

SharePoint 2013

System Center 2012

Microsoft Dynamics

IP routing

Descrição da oferta de emprego

BASIS Pflugerville is seeking an IT Coordinator to join our team and support day-to-day technology needs across the campus. The role focuses on help desk operations, desktop support, imaging, and basic systems administration with Office 365 and Active Directory responsibilities.

The candidate should have an Associate degree or equivalent experience, 1–2 years in IT Help Desk, and familiarity with SharePoint 2013, System Center 2012, and Microsoft Dynamics.