IT Communication Infrastructure Technician II - WashU IT

Washington University in St. Louis; St. Louis (MO); On-site; USD 35,000 - 54,000; Full time

Job summary

Washington University in St. Louis, located in Saint Louis, MO, is seeking an IT Communication Infrastructure Technician II to join a team responsible for deploying and maintaining the university’s voice, data, and public safety cabling infrastructure.

Under moderate supervision, you will install and troubleshoot VOIP, DAS, CATV, fiber, and low-voltage systems, maintain GIS records, respond to tickets, and support IT projects with 24x7 incident coverage.

Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• Work Experience: Relevant Experience (3 Years)
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Responsibilities

• Install, troubleshoot, and maintain VOIP, CATV, fire alarm, and DAS infrastructure.
• Perform fiber optic terminations and fusion splicing with testing verifications (Loss Length, OTDR).
• Certify copper and fiber testing results.
• Maintain ArcGIS database records for GPS locations of cable plant.
• Respond to trouble tickets and maintain SLAs.
• Provide 24x7x365 incident response.
• Collaborate on IT projects and document infrastructure.

Skills

Analytical Thinking

Communication

Project Coordination

Troubleshooting

Structured Cabling

IT Standards

Education

Associate degree

Job description

Location

SAINT LOUIS, MO 63112

Scheduled Hours

40

Position Summary

Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the University's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work & projects performing technical tasks and troubleshooting issues.

Job Description

Primary Duties & Responsibilities

• Under Moderate SupervisionInstalls, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.
• Performs troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.
• Performs certifying test results for copper & fiber optic infrastructure.
• Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plant.
• Works to resolve assigned trouble tickets & work orders while maintaining SLE deadlines.
• Performs telecommunication Room (TR) upkeep & maintenance.
• Supports IT project work.
• Provide 24x7x365 response for incidents and alerts.
• Assists Communication Infrastructure Technician to develop, maintain, and provides infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.
• Installs low voltage wiring, adhering to the technical specifications of the University's low voltage structured wiring standards.
• Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.
• Attends, schedules, and/or facilitates meetings related to job duties.
• Fill in for teammates, respond to emergencies when needed.
• Perform other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• Certifications /Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (3 Years)
• Skills: Not Applicable
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Preferred Qualifications

• Participation in a infrastructure low voltage certificate program from an accredited technical school.
• Education: No additional education unless stated elsewhere in the job posting.
• Certifications /Professional Licenses: Certified Cabling & Infrastructure Technician (CIT) - Custom Electronic Design & Installation Association (CEDIA)
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Analytical Thinking, Client Counseling, Client Facing, Communication, Documentations, Group Problem Solving, IT Standards, Network Infrastructures, Professional Etiquette, Project Coordination, Service Level Agreement (SLA), Software Knowledge, Strategic Planning, Structured Cabling Systems, Technical Knowledge, Technical Solutions, Technical Support, Troubleshooting, Trouble Ticketing

Grade

G10-H

Salary Range

$25.47 - $39.49 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149.