IT Communication Infrastructure Technician II - WashU IT

Washington University in St. Louis; United States; On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Vacation & Holidays

Health insurance

Transit benefit (U-Pass)

Tuition remission

Job summary

Washington University in St. Louis seeks an IT Communication Infrastructure Technician II to deploy and maintain the university's voice and data cabling infrastructure, supporting wired and wireless networks, CATV, and DAS systems.

You will assist in day-to-day operations and project work with a focus on low voltage cabling and testing. The role requires an associate degree or equivalent experience, 3 years of relevant work, and a valid MO/IL driver’s license.

Qualifications

• Associate degree or combination of education and experience may substitute for minimum education.
• Three years relevant experience.
• A valid MO Class E or IL Class D driver’s license with good driving record.

Responsibilities

• Install, troubleshoot, and maintain VOIP, legacy telephony connections, emergency phone support, CATV plant, fire alarm communications, cellular DAS, E-DAS, and underground cable locations.
• Perform fiber optic terminations and fusion splicing, plus testing for Loss Length and OTDR traces.
• Install and diagnose complex fiber paths, coordinate and install low voltage cables, activations and repairs.
• Perform certifying tests for copper and fiber optic infrastructure.
• Maintain Arc GIS Database records for GPS locations of cabling plant.
• Address trouble tickets and work orders to meet SLAs.
• Maintain Telecommunication Room upkeep and support IT projects.
• Provide 24x7x365 incident response and documentation of infrastructure.

Skills

Analytical Thinking

Communication

Client Counseling

Documentation

Group Problem Solving

IT Standards

Network Infrastructures

Project Coordination

Technical Knowledge

Technical Solutions

Troubleshooting

Trouble Ticketing

Education

Associate degree

Tools

Certified Cabling & Infrastructure Technician (CIT)

Job description

Location: SAINT LOUIS, MO 63112

Scheduled Hours: 40

Job Title

IT Communication Infrastructure Technician II

Position Summary

Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the University’s voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work & projects performing technical tasks and troubleshooting issues.

Primary Duties & Responsibilities

• Installs, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.
• Performs troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.
• Performs certifying test results for copper & fiber optic infrastructure.
• Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plant.
• Works to resolve assigned trouble tickets & work orders while maintaining SLE deadlines.
• Performs telecommunication Room (TR) upkeep & maintenance.
• Supports IT project work.
• Provide 24x7x365 response for incidents and alerts.
• Assists Communication Infrastructure Technician to develop, maintain, and provides infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.
• Installs low voltage wiring, adhering to the technical specifications of the University’s low voltage structured wiring standards.
• Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.
• Attends, schedules, and/or facilitates meetings related to job duties.
• Fill in for teammates, respond to emergencies when needed.
• Perform other duties as assigned.

Required Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (3 Years).
• Skills: Not Applicable.
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Preferred Qualifications

• Participation in a infrastructure low voltage certificate program from an accredited technical school.
• Education: No additional education unless stated elsewhere in the job posting.
• Certifications/Professional Licenses: Certified Cabling & Infrastructure Technician (CIT) - Custom Electronic Design & Installation Association (CEDIA).
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Analytical Thinking, Client Counseling, Client Facing, Communication, Documentations, Group Problem Solving, IT Standards, Network Infrastructures, Professional Etiquette, Project Coordination, Service Level Agreement (SLA), Software Knowledge, Strategic Planning, Structured Cabling Systems, Technical Knowledge, Technical Solutions, Technical Support, Troubleshooting, Trouble Ticketing.

Salary

Grade G10-H Salary Range $25.47 - $39.49 / Hourly. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Accommodations

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits

• Personal Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the RehabilitationAct of 1973, as amended, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 (VEVRAA), as amended.