IT Communication Infrastructure Technician II

Washington University in St. Louis; St. Louis (MO); On-site; USD 35,000 - 54,000; Full time

Job summary

Washington University in St. Louis is seeking an IT Communication Infrastructure Technician II in Saint Louis, MO to support the university's voice, data, and public safety network infrastructure.

You will install, troubleshoot, and maintain VOIP, CATV, DAS, fiber paths, and low voltage wiring while assisting in project work and incident response. The role emphasizes certification-compliant fiber work, ArcGIS documentation, and collaboration with the IT team to meet service level expectations

Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• 3 years relevant experience.
• Driver's License: A Class E (MO) or Class D (IL) license and a good driving record.

Responsibilities

• Installs, troubleshoots, & maintains VOIP Telephony, CATV, DAS, and related infrastructure.
• Performs fiber optic terminations, splicing, and testing (OTDR traces) and coordinates low voltage cabling installations.
• Maintains Arc GIS Database records for GPS locations of cable plant.
• Responds to trouble tickets and supports IT project work.
• Provides 24x7x365 incident response and assists in infrastructure documentation.

Skills

VOIP Telephony

Fiber optic termination

Troubleshooting

Low voltage wiring

DAS/CEL knowledge

Education

Associate degree

Tools

OTDR traces

Arc GIS Database

Copper/fiber testing equipment

Low voltage cabling tools

Job description

Location: Saint Louis, MO 63112

Scheduled Hours: 40

Position Summary

Under moderate supervision, the IT Communication Infrastructure Technician II will be a member of a team that is responsible for deployment and maintenance of the University's voice and data telecommunications cable infrastructure that supports the wired and wireless networks, the University CATV plant, and cellular & public safety distributed antenna systems. They will generally assist other technicians in performing day to day operational work & projects performing technical tasks and troubleshooting issues.

Primary Duties & Responsibilities

Under Moderate Supervision

• Installs, troubleshoots, & maintains the infrastructure for the supported services consisting of VOIP Telephony, audio code connections to legacy telephony devices, emergency phone support, CATV plant, fire alarm communications network, cellular distributed antenna system (DAS), public safety distributed antenna systems (E-DAS), underground telecommunication cable location identification and marking, and infrastructure disconnects.
• Performs troubleshooting & installation of fiber optic terminations & fusion splicing, including testing verifications for Loss Length (Tier-1) & OTDR traces (Tier2), installs & diagnoses complex problems on fiber optic pathways, and coordinates & installs low voltage cables, activations, & repairs.
• Performs certifying test results for copper & fiber optic infrastructure.
• Maintains the Arc GIS Database infrastructure records for GPS locations of newly installed & legacy communication cable plant.
• Works to resolve assigned trouble tickets & work orders while maintaining SLE deadlines.
• Performs telecommunication Room (TR) upkeep & maintenance.
• Supports IT project work.
• Provide 24x7x365 response for incidents and alerts.

Assists Communication Infrastructure Technician to develop, maintain, and provides infrastructure documentation, including internal departmental database records, infrastructure audits, LCM efforts, & preventive maintenance.

Installs low voltage wiring, adhering to the technical specifications of the University's low voltage structured wiring standards.

Keeps up to date with latest IT technologies through training on topics from the primary duties and responsibilities; focusing on low voltage cabling infrastructure & connectivity, fiber optic termination & splicing procedures, and certifying testing practices.

Attends, schedules, and/or facilitates meetings related to job duties.

Fill in for teammates, respond to emergencies when needed.

Perform other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Associate degree or combination of education and experience may substitute for minimum education.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Relevant Experience (3 Years)

Driver's License: A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

Preferred Qualifications

Participation in a infrastructure low voltage certificate program from an accredited technical school.

Certifications/Professional Licenses: Certified Cabling & Infrastructure Technician (CIT) - Custom Electronic Design & Installation Association (CEDIA)

Salary Range

$25.47 - $39.49 / Hourly (Grade G10-H)

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity or shared ancestry, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. As a federal contractor, the university maintains affirmative action programs to implement its equal employment opportunity policy for individuals with disabilities and protected veterans, in accordance with Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974 (VEVRAA), as amended.