IT Co-op: End-User Support & Real-World IT Skills

Doosan Corporation

Bismarck, Northern (ND, KY)

Hybrid

USD 2,066,000 - 3,031,000

Full time

3 days ago

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Job summary

Doosan Digital Innovation America, LLC (DDIA) in Bismarck, ND is offering an eight-month co-op internship focused on end-user computing support. You will interface with End User Computing Analysts and customers to analyze real-time issues and resolve a variety of computing problems.

The role emphasizes Windows-based troubleshooting, collaboration with IT teams, and a pathway to a professional career within a global Doosan organization. Strong motivation and communication skills are essential.

Qualifications

Pursuing or completed Bachelor’s degree in MIS or Computer Science.
GPA 3.0 or higher preferred.
Commitment to eight-month co-op term with Doosan Information and Communications America.

Responsibilities

Provide end-user support for desktop/laptop platforms and standardization.
Troubleshoot issues and restore service across computing environments.
Coordinate with network, data center, and application teams to resolve problems.
Document, track, and monitor incidents to ensure timely resolutions and customer satisfaction.
Recreate user problems to diagnose issues and recommend solutions.
Suggest system improvements to reduce future problems.