Information Technology Co op GWN (Jan - Aug 2027)

Doosan Corporation; Gwinner (ND); On-site; USD 17,000 - 30,000; Full time

Job summary

Doosan Digital Innovation America, LLC is offering an eight‑month co‑op program for IT/End-User Computing at its Gwinner, ND location. You will interface with End User Computing Analysts and customers to analyze and resolve real-time issues across desktop platforms and network devices.

The role emphasizes troubleshooting, documentation, and cross-functional collaboration, with a focus on delivering timely solutions while meeting milestones and maintaining high-quality service.

Qualifications

• Pursuing bachelor's degree in MIS or CS with strong academic record.
• 3.0 GPA or higher preferred.
• Commitment to an 8-month co-op term with Doosan Information and Communications America.

Responsibilities

• Provide end-user computing support including desktop/laptop platforms and security software.
• Resolve problems not fixed by first-tier help desk support.
• Document and track issues to ensure timely resolutions and customer satisfaction.

Skills

Troubleshooting

Windows OS

Office Suite

Communication

Interpersonal skills

Multi-tasking

Education

Bachelor's degree in MIS or Computer Science

Tools

PC hardware

Microsoft Office

Job description

Location: Gwinner, US, 58040

Location: Gwinner, ND

Company: DDI America

A close affiliate of Doosan Bobcat, Doosan Digital Innovation America, LLC (DDIA) is the primary provider of managed IT services to the world famous Bobcat Company. Beyond Bobcat, DDIA provides IT services to a wide variety of Doosan affiliates all over the world.

Job Information

You have the knowledge, now gain the experience. And why not with a global market-leading company? At Doosan Digital Innovation America, we offer a robust internship program to college students like you. Hone your creativity, critical thinking abilities, and your collaborative spirit, all while moving our company forward.

Build your future on a foundation of proven success. For us innovation is key, we strive to produce an experience for students beyond other traditional internship programs. You will be referred to as a \"co-op\" and you will be considered a true employee. Co-op positions are an eight-month long opportunity. You don't need a lot of experience to join, just bold dreams and a strong work ethic. Give us eight months and we'll give you a path for a lifetime.

This primary objective of this position is to actas the primary interface to the end user computing services that are supported by the ITDepartment to effect real time problem analysis and resolutions. Works directly with End User Computing Analysts and customers to provide services and help to resolve a variety of computing and network device problems.

Role & Responsibility

• Provide support services for all end-user platforms, including desktop/laptop platforms, desktop image and standardization, security and mal-ware protection packages, desktop policies, and mobile computing/PDA standardization.


• Handles problems that the first-tier of help desk support is unable to resolve.


• May interact with network services, Datacenter services, or Application development to restore service or identify and correct the problem


• Documents, tracks and monitors the problem to ensure a timely resolution in order to ensure customer satisfaction, eliminate downtime, and prevent cost overruns.


• Simulates or recreates user problems to resolve operating difficulties.


• Recomends systems modifications to reduce user problems.

Job Requirement

• Jr. or Sr. standing seekinga Bachelor’s Degree in MIS or Computer Science


• 3.0 or higher GPA preferred


• Be able to commit toDoosan Information and Communications America for the entire term of the co-op(8 months)


• High level of motivation and independence


• Strong background with Windows based software troubleshooting


• Windows XP+ and Windows Server 2008+ and the Microsoft Suite (Word, Excel, Access, and PowerPoint)


• Excellent oral and written communication skills


• Strong Interpersonal skills


• Work under pressure and prioritize and manage workload


• Ability to complete assigned activities as well as meet milestones


• Ability to multi-task technical fast


• A working knowledge and understanding of client computing technologies and their interworkings


• Ability to follow written instructions


• Must be knowledgeable in PC hardware and software


• Strong Troubleshooting Skills


• Experience Required: 0 >2 years


• Travel Required: <10%

Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700.

Doosan Digital Innovation America, LLC is interested in every qualified candidate who is eligible to work in the United States. However, we will not provide sponsorship or support for any immigration status for this position