IT Co-op: End-User Support & Problem Solver

Doosan Corporation; Bismarck (ND); On-site; USD 36,000 - 52,000; Full time

Job summary

Doosan Digital Innovation America, LLC is offering an Information Technology co-op in the Bismarck, ND area for January to August 2027. You will be treated as a true employee during the eight-month program, focusing on end-user computing support and real-time issue resolution.

Responsibilities include supporting desktop and mobile platforms, troubleshooting, and collaborating with data center and application teams to restore services.

Qualifications

• Pursuing a Bachelor's degree in MIS or Computer Science.
• GPA 3.0 or higher preferred.
• Commit to the full 8-month co-op term.
• Strong motivation, independence, and communication skills.
• Experience with Windows-based troubleshooting and MS Office suite.

Responsibilities

• Provide end-user support across desktop/laptop platforms and security packages.
• Resolve issues that first-tier help desk cannot solve.
• Coordinate with network, data center, or application teams to restore service.
• Document and track problems to ensure timely resolution and customer satisfaction.
• Reproduce user problems to help diagnose operating issues.
• Suggest system modifications to reduce future problems.

Skills

Windows troubleshooting

End user computing

Microsoft Office

Customer support

Problem solving

Education

Bachelor's in MIS

Bachelor's in CS

Tools

Windows XP+

Windows Server

Microsoft Office

Job description

Doosan Digital Innovation America, LLC is offering an Information Technology co-op in the Bismarck, ND area for January to August 2027. You will be treated as a true employee during the eight-month program, focusing on end-user computing support and real-time issue resolution.

Responsibilities include supporting desktop and mobile platforms, troubleshooting, and collaborating with data center and application teams to restore services.