IT Co-op: End-User Support & Tech Troubleshooting

Doosan Corporation; North Dakota; On-site; USD 24,000 - 36,000; Full time

Job summary

Doosan Digital Innovation America, LLC (DDIA) is offering an eight-month co-op internship for college students. You will be referred to as a co-op and treated as a true employee, gaining hands-on experience in end-user computing services and IT support.

Role involves interfacing with End User Computing Analysts, troubleshooting Windows-based systems, and documenting problems to ensure timely resolutions and customer satisfaction.

Qualifications

• Pursuing a Bachelor’s Degree in MIS or Computer Science.
• GPA 3.0 or higher preferred.
• Commit to the full 8-month co-op term with Doosan Information and Communications America.

Responsibilities

• Provide end-user computing support across desktop/laptop platforms.
• Resolve issues not solved by first-tier help desk support.
• Document, track, and monitor problems to ensure timely resolutions.

Skills

Windows troubleshooting

Troubleshooting

Interpersonal skills

Communication skills

Education

Bachelor’s degree in MIS or Computer Science

Tools

Windows XP+

Windows Server 2008+

Microsoft Office

Job description

Doosan Digital Innovation America, LLC (DDIA) is offering an eight-month co-op internship for college students. You will be referred to as a co-op and treated as a true employee, gaining hands-on experience in end-user computing services and IT support.

Role involves interfacing with End User Computing Analysts, troubleshooting Windows-based systems, and documenting problems to ensure timely resolutions and customer satisfaction.