IT Client Support Specialist 3

State of Alaska; Juneau (AK); On-site; USD 70,000 - 100,000; Full time

Job summary

State of Alaska is seeking an IT Client Support Specialist 3 in Juneau to deliver frontline technical support for servers, networks, and hardware across multiple offices. You will handle end-user IT issues, document resolutions, and provide remote assistance for custom applications.

Candidates should possess strong hardware knowledge, practical IT support experience, and the ability to work within a government IT environment. Travel within the state and CJIS compliance may be required.

Qualifications

• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.

Responsibilities

• Provide end-user support for servers, infrastructure, networks, PCs, and hardware across multiple offices.
• Manage IT equipment and resolve hardware, software, and network issues.
• Document user issues and resolutions in the ticket system and provide remote support statewide on custom DOL applications.

Skills

Hardware knowledge

Technical support

Customer service

Technical documentation

Job description

IT Client Support Specialist 3 (PCN 07-1227) | Workplace Alaska page has loaded.

The Department of Labor and Workforce Development, Division of Administrative Services, is recruiting for an
IT Client Support Specialist 3 located in Juneau!
No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 18.

Job Description

ATTENTION ALASKA RESIDENTS!

What You Will Be Doing:

Join our elite team as one of four technical support specialists reporting to the Department of Labor and Workforce Development's Administrative Services Division. You'll be at the forefront of providing operational support for DOL's extensive servers, infrastructure, networks, PCs, and hardware, spanning 19 offices and diverse security zones. Dive into exciting challenges, delivering top-tier end-user support through the DOL IT Helpdesk queue and MESD ticketing system, managing IT equipment, and resolving a variety of hardware, software, and network issues while supporting a wide range of in-house and third-party applications.

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development is a dynamic department with diverse divisions. The Administrative Services Division contributes to the department's mission by providing efficient and effective administrative services in support of the department's programs. The IT Client Support Specialist 3 will provide technical support to most divisions within the department.

Benefits of Joining Our Team:

This is an exciting position with varied responsibilities, including incident response, problem solving and system administration. The incumbent must demonstrate the ability to solve technical problems quickly, provide exceptional customer service, thoroughly document user issues and resolutions in the ticket management system and provide remote support statewide on custom DOL applications. If you enjoy a challenge and working in a collaborative environment where brainstorming is a daily exercise, this is the perfect position for you.

The Working Environment You Can Expect:

We offer a dynamic team comprised of highly motivated, dedicated, forward-thinking individuals who strive to provide exceptional customer service and technical support to DOLWD staff. This position is located in Juneau at the Department of Labor and Workforce Development building at 1111 W. 8th Street, Juneau, AK 99811. The building offers free parking and easy access to restaurants, retail shops, and the Juneau Seawalk. This position requires some travel within the State. The position will require Criminal Justice Information Services (CJIS) compliance in the future.

Who We Are Looking For:

• Computers: Knowledge of circuit boards, processors, chips, and computer hardware and software, including applications and programming.
• Technical Competence: Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Technical Documentation: Knowledge of procedures for developing technical and operational support documentation.

Additional Required Information

PLEASE READ THE FOLLOWING INSTRUCTIONS & INFORMATION CAREFULLY

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions. The State of Alaska (SOA) uses four levels of proficiency to measure and describe an applicant’s level of competence in applying certain behaviors, knowledge, skills, and abilities to accomplish a specific task. The four proficiency levels are: Mastery, Fluency, Literacy, and Discovery. You will need to rate your proficiency level for each competency listed in the supplemental questions.

DRIVER’S LICENSE REQUIREMENT

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

SPECIAL NOTICE

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

DOCUMENTS REQUIRED AT THE TIME OF INTERVIEW

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current phone number(s). This does not need to be provided at the time of the interview if the information has been provided as part of your online application.
• A copy of your last two (2) performance evaluations, or two (2) letters of reference if evaluations are unavailable.
• Copies of transcripts, if education is being used to meet minimum qualifications.

LEGAL EMPLOYMENT

The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, “see resume” or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

BARGAINING UNIT

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or 907-465-4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘governmentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or 907-465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or 907-465-4095 if you are located in the Juneau area. Requests for information may also be emailed to: [e-mail].

Contact Information

Jeremy Steele
IT Client Support Specialist 4
Phone: [phone]
[e-mail]

Employer State of Alaska

Address PO Box 110201
Juneau, Alaska, 99811

Phone [phone] (Statewide toll-free number)
907-465-4095 (Juneau and out-of-state callers)