IT Client Services Specialist I or II

idahopowercompany; United States; Hybrid; USD 40,000 - 59,000; Full time

Job summary

Idaho Power in Boise, Idaho, is seeking an IT Client Services Specialist I or II to join the Information Technology team. The role supports employees by diagnosing and resolving incidents, across hardware, software, and networks, with a mix of on-site and up to 40% remote work.

Excellent communication and customer service are essential as you document issues and coordinate with higher-level teams to restore services promptly.

Qualifications

• High school diploma or equivalent required for IT Client Services Specialist I.
• Associates degree or IT-related certification preferred for II.
• 1 year of experience providing technical support or customer service via phone.

Responsibilities

• Diagnose, resolve, and manage incidents and service requests.
• Provide support across hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices.
• Document incidents and categorize them; use phone, email, and remote tools to restore service.
• Route or coordinate with second-level support as required per IT Service Desk procedures.

Skills

PC concepts

ITIL knowledge

Communication

Customer service

Multitasking

Education

High school diploma

Associate degree or IT certification

Job description

Job Opening Details

Application Deadline: 09/23/2026 at 11:59 pm Mountain Time

# of Positions: 1

Job Type: Regular

Job End Date:

Exemption Status: Non-Exempt

Pay Range: $28.64 - $43.11 Hourly

Minimum Age Requirement:

Job Description

Idaho Power - located in vibrant Boise, Idaho - is looking for an IT Client Service Specialist I or II to join our Information Technology team. It's an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we're working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on. While this position is based at Idaho Power's downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.

What does an IT Client Services Specialist I or II do for us?

The IT Client Services Specialist serves as a primary point of contact for employees seeking technical support and is responsible for diagnosing, resolving, and managing incidents and service requests. The role provides support across a range of technologies, including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices. Specialists document and categorize incidents, apply appropriate solutions, and use phone, email, and remote support tools to restore service efficiently. Depending on experience and level, the role may include advanced troubleshooting, determining final call categorization, and routing or coordinating with second-level support teams in accordance with IT Service Desk procedures.

A COMPETITIVE CANDIDATE WILL HAVE

• Knowledge of:
• PC concepts, principles, maintenance, and operations
• Preferred:
• Working knowledge of ITIL processes
• Skills in:
• Effective verbal and written communication skills
• Excellent customer service
• Ability to:
• Work with others professionally and courteously
• Convey ideas logically and professionally
• Analyze and diagnose technical problems using documentation, tools, and knowledge database
• Multitask effectively, remain detail oriented, and maintain composure in a fast-paced IT environment

MINIMUM REQUIREMENTS

• IT Client Services Specialist I:
• Education:
• High school diploma or equivalent
• Preferred:
• Associates degree or technical vocational certification specializing in information technology or equivalent work experience
• Experience:
• 1 year experience providing technical support or customer service via phone in a corporate enterprise environment
• IT Client Services Specialist II:
• Education:
• Associates degree or technical vocational certification specializing in information technology
• OR
• Equivalent work experience
• Preferred:
• Associates degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field
• Experience:
• 3 years of experience providing technical support via phone in a corporate enterprise environment

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

Competencies

• Adaptability
• Building Customer Loyalty
• Collaborating
• Communication
• Continuous Learning
• Decision Making
• Planning and Organizing
• Stress Tolerance
• Work Standards

__________________________________

Idaho Power is an Equal Opportunity Employer

We're proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.