IT Client Services Specialist I or II

Idaho Power Company; Boise (ID); Hybrid; USD 82,065,000 - 123,528,000; Full time

Job summary

Idaho Power — located in Boise, Idaho — is seeking an IT Client Services Specialist I or II to join our Information Technology team. This role provides first-line tech support, diagnosing and resolving incidents across hardware, software, and networks, and documents issues using our knowledge base.

Based at our downtown Boise location, the position offers flexible schedules and up to 40% remote work, with opportunities to grow within IT Service Desk processes while contributing to reliable

Qualifications

• High school diploma or equivalent required for I.
• Associates degree or technical vocational certification in IT preferred for II.
• Experience in technical support or customer service in a corporate environment preferred for I.
• Experience in technical support via phone in a corporate environment preferred for II.

Responsibilities

• Diagnose, resolve, and manage incidents and service requests across hardware, software, OS, applications, networks, peripherals, remote access, and mobile devices.
• Document and categorize incidents using the knowledge base and ITSM procedures.
• Use phone, email, and remote tools to restore service efficiently.
• Advanced troubleshooting and routing to second-level support as needed.

Skills

PC concepts

ITIL

Verbal communication

Written communication

Customer service

Teamwork

Troubleshooting

Multitasking

Attention to detail

Education

High school diploma

Associate degree or tech certification (IT)

Job description

Job Details

Application Deadline: 09/23/2026 at 11:59 pm Mountain Time

# of Positions: 1

Job Type: Regular

End Date: Exemption Status: Non-Exempt Pay Range: $28.64 - $43.11 Hourly Minimum Age Requirement: Job Description: Idaho Power — located in vibrant Boise, Idaho — is looking for an IT Client Service Specialist I or II to join our Information Technology team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the safe, reliable, and affordable energy they depend on.

While this position is based at Idaho Power’s downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote.

Role Overview

The IT Client Services Specialist serves as a primary point of contact for employees seeking technical support and is responsible for diagnosing, resolving, and managing incidents and service requests. The role provides support across a range of technologies, including hardware, software, operating systems, applications, networks, peripherals, remote access, and mobile devices. Specialists document and categorize incidents, apply appropriate solutions, and use phone, email, and remote support tools to restore service efficiently. Depending on experience and level, the role may include advanced troubleshooting, determining final call categorization, and routing or coordinating with second-level support teams in accordance with IT Service Desk procedures.

Key Responsibilities and Qualifications

• Knowledge of: PC concepts, principles, maintenance, and operations
• Preferred: Working knowledge of ITIL processes
• Skills in: Effective verbal and written communication skills Excellent customer service
• Ability to: Work with others professionally and courteously Convey ideas logically and professionally Analyze and diagnose technical problems using documentation, tools, and knowledge database Multitask effectively, remain detail oriented, and maintain composure in a fast-paced IT environment

Minimum Requirements IT Client Services Specialist I

• Education: High school diploma or equivalent
• Preferred: Associates degree or technical vocational certification specializing in information technology or equivalent work experience
• Experience: 1 year experience providing technical support or customer service via phone in a corporate enterprise environment

Minimum Requirements IT Client Services Specialist II

• Education: Associates degree or technical vocational certification specializing in information technology OR Equivalent work experience
• Preferred: Associates degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field
• Experience: 3 years of experience providing technical support via phone in a corporate enterprise environment

Physical Requirements

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

Competencies

• Adaptability
• Building Customer Loyalty
• Collaborating
• Communication
• Continuous Learning
• Decision Making
• Planning and Organizing
• Stress Tolerance
• Work Standards

Equal Opportunity Employer

We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws.

Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

About Us

With 17 hydroelectric power plants along the Snake River and its tributaries, Idaho Power is proud to provide safe, reliable, and affordable energy to customers in southern Idaho and eastern Oregon. Our nearly 2,200 employees serve more than 650,000 customers in a service area spanning an estimated 24,000 square miles. They live, work, and play in some of the most beautiful and rugged landscapes in the West. We’re working hard to keep our communities safe, connected, and thriving. We hope you’ll join us.