IT Operations Center Administrator

idahopowercompany; Boise (ID); On-site; USD 53,000 - 64,000; Full time

Benefits offered by this job

401k employer-match

Pension plan

Employee incentive plan

Competitive pay and benefits

Job summary

Idaho Power in Boise, Idaho is seeking an IT Operations Center Administrator to join our Information Technology team. The role focuses on 24x7 monitoring, incident response, and first-line support to keep our systems reliable and available for customers and teams across Idaho and Oregon.

Under minimal supervision you will analyze, install, configure, and maintain systems, work with monitoring tools, and communicate effectively with stakeholders.

Qualifications

• Associates degree or equivalent combination of education/experience/certs.
• Bachelor's degree in IT preferred.
• 3 years of experience in a technology operations environment.

Responsibilities

• Monitor IT services 24x7 and respond to alerts.
• Perform tier 1 incident management and escalation.
• Provide end-user support and troubleshooting.
• Document procedures and maintain systems.

Skills

Customer service

Independent problem solving

Phone/email etiquette

Written & verbal communication

Multi-tasking

Teamwork

Learn new systems

Detail-oriented

High-pressure work

Education

Associate degree

Bachelor's degree preferred in IT

Equivalent education/experience

Tools

CompTIA A+

MCSE

Monitoring software

Job description

Application Deadline: 09/21/2026 at 11:59 pm Mountain Time

# of Positions: 1

Job Type: Regular

Job End Date:

Exemption Status: Non-Exempt

Pay Range: $38.56 - $46.44

Minimum Age Requirement:

Idaho Power - located in vibrant Boise, Idaho - is looking for an IT Operations Center Administrator to join our Information Technology team. It's an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we're working hard to provide our customers with the safe, reliable, affordable energy they depend on.

What does an IT Operations Center Administrator do for us?

Through effective monitoring, timely high-quality communication, alerting, and consistent tracking of incident progress, the IT Operations Center strives to reduce the likelihood, duration and impact of outages. The team actively supports work with Integrity, Safety and Respect in a High-Performance Culture. The IT Operations Center is responsible for 24x7x365 infrastructure monitoring and first response, incident management for all IT Services systems, applications and the Data Center Building Facilities. The IT Operations Center is also responsible for after-hours operations and end-user troubleshooting for various systems and services.

Under minimal supervision, System Administrators analyze, install, configure, upgrade, document, monitor and maintain software and hardware in support of business processing requirements. Supported systems may include operating systems, business applications, server hardware, security tools, monitoring tools, Web servers, Application servers, Integration servers, and other departmental or enterprise applications or systems. Performs tier 1 systems administration functions for assigned applications to ensure supported systems are reliable, efficiently maintained and available in order to support customer productivity. Provides first level response for monitored system alerts.

In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state.

A COMPETITIVE CANDIDATE WILL HAVE

• Knowledge of:
  • Operations support software, enterprise monitoring, scheduler, backup/recovery, and change control
  • Device management concepts, principles, maintenance, and operation
  • Networking concepts, and troubleshooting
  • Scripting fundamentals
• Skills in:
  • Excellent customer service skills
  • Independent, complex problem solving
  • Proper etiquette for telephone and email communication
• Ability to:
  • Communicate effectively (written and verbal)
  • Maintain a positive, customer focused attitude
  • Convey ideas in a logical order and professional manner
  • Analyze and diagnose technical problems utilizing documentation, tools, and the knowledge database
  • Multi-task effectively and be detail-oriented
  • Logical thought processes and ability to learn new systems, concepts, and procedures
  • Effectively handle high-pressure work environment
  • Work well with others, demonstrating professionalism and courtesy in all customer interaction
• Preferred:
  • Ability to automate
  • To function as a team member of small projects that further the IT Operations charter

MINIMUM REQUIREMENTS

• Education:
  • Associates degree
  • OR
  • Equivalent combination of relevant education, experience, and certifications
• Preferred:
  • Bachelor's degree specializing in IT or equivalent combination of relevant education, experience, and certifications
• Experience:
  • 3 years of experience in a technology operations environment or equivalent work experience
• Preferred:
  • 4 years of experience in an IT operations environment, communications systems, control systems, security functional area or equivalent work experience with real-time systems
• Licenses & Certifications:
  • N/A
• Preferred:
  • CompTIA A+ certification
  • Microsoft Certified Solutions Expert (MCSE)

PHYSICAL REQUIREMENTS

This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources.

ADDITIONAL REQUIREMENTS

Must be able to work various shifts as requested or scheduled which may include weekends, evenings, and holidays. This role works 12-hour shifts.

Competencies: Adaptability, Building Customer Loyalty, Collaborating, Communication, Continuous Learning, Decision Making, Influencing, Innovation